I took delivery last week of a new sofa with 'Duratec' cushions at extra cost, which allow you I quote 'to sink into the sofa' The cushions are so overfilled, they are rock hard and I have to wedge my feet against the coffee table to stop myself from sliding off them. In addition, the studwork is higgledy piggledy and two studs overlap each other so they are sticking out. Have complained and taken the cushions into the showroom yesterday, not interested! Shocking service. Seeking legal advice.

WE BOUGHT A SETTEE AND CHAIR 1 YR AND 2 WEEKS AGO. WE NOTICED PROBLEMS 3 MONTHS AGO BUT I HAVE BEEN VERY ILL AND UNABLE TO DEAL WITH THE PROBLEM UNTIL RECENTLY. THE CHESTERFIELD COMPANY REFUSE TO SEND ANYONE OUT TO LOOK AT THE PROBLEMS WE HAVE. IT APPEARS YOU NEED TO KEEP THEIR FURNITURE IN A ROOM WITH NO LIGHT, NO HEAT, AND YOU MUST TRY YOUR UTMOST NOT TO USE IT. THE FURNITURE DOES NOT ARRIVE WITH ANY DETAILS ON HOW TO CLEAN OR LOOK AFTER IT. HOWEVER, IF YOU USE YOUR GUMPTION AND BUY A GOOD PRODUCT TO USE THEY WILL THEN TELL YOU YOU HAVE BROKEN THEIR TERMS AND CONDITIONS - PHEW - DIFFICULT TO GET MY HEAD AROUND. IT IS GOING TO COST US £500 TO GET INDEPENDENT ADVICE IN ORDER TO TAKE THIS COMPANY TO COURT - IT WILL BE WORTH EVERY PENNY. WATCH THIS SPACE !!!!!!

Setee is excellent, Delivered on time

I ordered the Manchester Wing Chair in Mahogany Vintage Analine. The chair arrived on time and was delivered and unpacked in my living room. The build quality is excellent, it's very comfortable to sit in with quality leather and I expect it to see many many years of good use. Highly recommended.

Excellent service from start up to delivery. Communication excellent delivery service very polite and professional. Really pleased with my chesterfield thank you

If you get a chance visit the Manchester showroom like we did but either way you will get a fine piece of furniture at a fair price

Bought a 3-2-1 Chesterfield sofas which has sparked the light back in my living room. The customer care was superb and a real bargain flavoured with real touch of class. The sofas were what I expected them to be and more.

Its seems a shame that despite previous reviews this company still seem to persist in using an outside delivery company, who are not good! We were informed that both sofas were ready and awaiting despatch, but despite numerous calls it took a further 4 weeks to actually deliver the product, they had been collected by the transport company and were then stored apparently in there warehouse there until they could deliver, the sofas look great however not sure what the long term quality will be as they seem very light but time will tell, as they say you get what you pay for

Can be difficult to get hold off sales team and disorganised but generally helpful. Very nice sofa though but check it fits in your house.

I ordered the Gladbury 3 seater sofa, and was very pleased with the service I have received. I asked for there to be two large seats rather than 3 so would match my other sofa and this was easily relayed and done. I received the sofa within 5 weeks, the delivery drivers were great, the customer service at the company were great and I am very very pleased with the sofa - would highly recommend to everyone.