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Misleading
The video selling the van wasn't the same van and was a slight difference. The van was ply lined already and yet charged this as an extra. The back sensors was ment to be included and was going to fit these at no extra cost and then told miss understanding/communication and then had to agree on compromise £100 off.
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Used car purchase
Bought a used car from sales rep Ellie and overall had a great experience from when I first walked in to when I collected my car!
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Alex was very professional a guy you…
Alex was very professional a guy you would buy a car from.
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MG3 Exclusive
Bought an MG3. Rhys the sales exec was both friendly and polite. The approach taken, which I most appreciated, was zero pressure. He answered my constant questions and understood my driving habits. The car is superb and fits my driving needs. Great service and I will be back for my next car for the family
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Jacob K has been brilliant helping me…
Jacob K has been brilliant helping me with my new car. I’ve been kept up to date every step of the way and couldn’t be happier.
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Great service Alex Bridgeman was…
Great service Alex Bridgeman was wonderful with everything Thank you 5stars
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Booked my car in for its first service…
Booked my car in for its first service on 11/May/2023 for the 22/June/2023. Received a phone call on the 20/June/2023 informing me that their ramps are broken so the need to put back the service to 19/July2023. I managed to get it pulled back to 6/July/2023. This will put me approx. 700 miles over the first service limit. I cannot blame them for equipment failure (unless they haven't maintained it properly), but how long does it take to repair, and what about hiring portable car ramps etc. Surely a bit of ingenuity can be applied. Will the mechanics sit around for a week while it is repaired? What needs to be done on the first service that can't be done on the ground? Annoyingly I'm now going to have to write to Hyundai as well to find out how my warranty is affected if at all. As I say, I do not blame them for equipment failure and will reserve final judgement on 6/July/2023.
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Jacob was very helpful
Jacob was very jolly chap and good at his job and left no stone unturned. Kim and paul
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Finally a response from Wilson by…
Finally a response from Wilson by telephone. Two directors from the Sales team both rang to listen to my complaint. Within 3 days they had agreed to do something to sort out my complaints. They were both very professional and very polite. It is a shame that the boss of the service team could not be so professional. They have agreed to do a review to see what needs to be change so that nobody needs to go through what I have experience
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Ciara has been fantastic and as a…
Ciara has been fantastic and as a nervous new car buyer made the experience enjoyable