Ordered some beanie hat
Ordered some beanie hat Waiting for week, send email asking wheres my item, no answer Called them on a line, said they canceled my order without leting me know and no Refundon my bank accont! Send them email again and no answer Useless service or fraud have no idea Be careful
Happy Customer
I was concerned and not sure whether to order from two seasons as there were some negative reviews but I can honestly say that the service was excellent. I got updates, tracking information and it arrived as stated. I was very happy with my purchase and would have no hesitation in using them again.
Customer journey improvements needed
Website a bit clunky and not easy to navigate. Had issues with items dropping from the basket when trying to checkout. Delivery very slow and no email updates to let you know when you item has been despatched. On the plus side items are well priced and a good range of products.
After finding a fraudulent transaction…
After finding a fraudulent transaction for nearly £300 pounds on my debit card on this website I called to notify the company not to send the products out. I was doing them a favour by notifying them but was met with a very short and unhelpful lady on the phone. This is after being on hold for 15 minutes, seriously they are selling t-shirts, how can they possibly be too busy in the office to pick up the phone after 15 minutes? Just really bad attitude, buy what you need from anywhere else! If anything the conversation I had on the phone made me think it could easily have been them scamming the money directly into their bank account. AVOID THIS COMPANY!
I placed an order for some shoes and…
I placed an order for some shoes and then three days after they take my money I get an email saying that the shoes I had ordered were now out of stock god awful company
Poor customer service
Ordered 2 products, only received 1, email sent to customer service, never got a reply. Luckily paid with Paypal so opened a case, 2 weeks later still waiting for a refund or the product ordered. AVOID AT ALL COSTS!
Rob/Nottingham
Dealt with Rob at the Nottingham store. Top bloke with excellent choices. Helpful and friendly. 10/10
Terrible customer service
Terrible customer service. Attitude was bad, no willingness to resolve the issue. Changing the order without pre-notice and even refuse to cancel the order or refund!
Terrible service! Unable to speak with anybody!!!
Incorrect order received, missing goods, however money taken. Have emailed/ tried calling numerous times/teeeted and no response. I am owed money and I would like it back, terrible service!!!!
Order Missing, No money refund ....
I've ordered a few items on the (poes a data) and still haven't arrived. I've tried to contact Two Seasons by e-mail but had no reply. A link has been created and it looks like the items have been shipped but UPS is telling me they haven't heard from Two Seasons to pick up the items for delivery! I would like to know what happened to everything I ordered! Paid quite a bit of money and received nothing. Could someone from the company please respond???