Had stuff on their website took my money then said it's not in stock

The Exeter store is great; lovely friendly staff and service. Nothing too much trouble. Judging by some other reviews, maybe use the stores not the online service!

Was a bit sceptical about ordering from Two Seasons due to the bad reviews! But I am SOO pleased I did! Will definitely purchase from them again! Ordered some Van's on 20th June even got a 10% discount code for signing up 👌🏻 so got a great bargain as the Van's were already in sale 👌🏻👌🏻 great service like I said order on 20th dispatched on the 23rd arrived on the 25th can not complain about that service especially whilst Covid was going on! And Delivery was only £1.99 !!! I've had bigger well known companies take weeks to complete an order for Next day delivery prices! So overall very happy with Two Seasons 👌🏻🙏🏻 glad I came across them! Will be back for sure! 5⭐ service !!

Ordered 2 wetsuits and 2 t-shirts on morning of 7/7 and heard/received nothing until 9pm on evening of 9/7 when they emailed stating 'we were unable to ship your entire order as some items are out of stock'. The email then stated that all 4 (separate) items were 'out of stock'. So they therefore took my order and money and sat on it for 3 days before cancelling. I doubt they ever had the items in stock. Maybe trying to raise some cash to pay rent/rates due to C-19?? Problem is, I'm a professional (ASI) SUP/surf instructor and I needed the suits for work. I could've got them from our trade accounts, but fell for twoseaons aggressively Google ad-sensing me with (what now clearly were) too good to be true prices on their wetsuits. Admittedly, they were less than cost price. I see the some reviewers are getting their items, but I bet it's just the 'fashion' skate stuff they sell... because here's where things get fishy: - the cancellation email came from an address that seemed to be spoofing a defunct/out-of-business US cycle shop (twoseasons.com) - then, when I emailed to complain, the automated reply suggested I go to quiksilver-europe.com for customer service So who are twoseasons.co.uk? Do they actually stock/sell wetsuits? Who knows?! But if you actually need whatever you're ordering (i.e. it's not a trucker hat) I'd go elsewhere. Or for cheap deals, the 'Spanish' e-commerce site that take a few weeks for delivery at least has accurate stock levels. They have since ignored my email, even though I pointed out I was a 'watersports professional' with access to Billabong account managers and the ability to use our social media to flame their customer service (we wouldn't really, of course, as ain't that bothered!). Still, it provoked me to write my first ever trustpilot review, so here ya go...!

Very impressed, ordered Saturday night and arrived by Wednesday, great trainers at a great price.

I did have a problem with my shoes I purchased as they put two left shoes in my box and I couldn’t try them on so I didn’t notice until I returned home. It has been sorted now and I am happy with the way it has being handled. Also we were in there purchasing new boards for my partners girls, the young lad was very informative, helpful and patient. So we would like to pass on our thanks to him!

Awful customer service. Ordered shoes on the website where it specified I had to order in US sizes (US size 12) so did so. I received my shoes in UK size 12. Was then unable to reach anyone so returned the shoes via post but yet to be refunded. 2 days after they had been delivered to them I received an email asking if they had been delivered yet. Don’t know if I’ll ever get my refund. Avoid this online store!

Absolutely terrible. I ordered a pair of Vans from the online store. The money was taken from my bank account but I never recieved any confirmation email or notification that my order had been recieved. Thought it was a little odd but waited to see of my delivery arrived. My delivery never arrived, I have sent emails to their customer services and tried to get through on the phone. I have heard nothing back and nobody answers the phone. Absolutely terrible service, seriously consider ordering from elsewhere.

Always had good service from Two Seasons, sometimes delivery isn't fastest but I have had to wait longer for others, have good offers on if you sign up for email too! Would use again

Spoke to customer service based in France. Before I could tell the lady the problem I was experiencing, she began to shout at me becoming increasingly aggressive before hanging up the phone. I called straight back, got through to the same lady who refused to put me on hold so that I could speak to somebody else. Eventually was placed on hold but after 20 minutes the line went dead. Called back a third time, same lady again, who hung up the minute she realised it was myself on the phone asking to speak to another customer service representative. Sent an email to customer service as well as messaging two seasons via Facebook, zero response. Hugely disappointed. Have been a loyal customer from the very day their store opened in Exeter. Have today returned £500 worth of items to store and will not spend my money with them again.