Really rate Two Seasons. They responded to a stock enquiry quickly, sent the order quickly and when it was unfortunately the wrong size, refunded very quickly. I'll definitely use them again. Thank you.

Delivered quickly and cheaper than everywhere else. Saw the reviews after I ordered and was worried but all was fine and customer service was good help.

I have purchased a number of times from Two Seasons without issue - after purchasing a "leather belt" that looks awful after a couple of wears with a brown coating peeling off to reveal a light tan underside, I have sent multiple emails to customer services to return, all of which have been ignored. Plenty of other sites selling the same type of goods that I'll stick to from now on.

After ordering a deck from two seasons I was annoyed to find a small scratch on the paintwork that had not been mentioned. I emailed customer service and within 15 minutes I received an extremely apologetic email explaining how sorry they were that this had happened. I was offered a free return and replacement or a 10% discount code and free delivery for my next purchase. I'm so sorry to see that even so recently as last month others had received such poor customer service as mine was exemplary. Will definelty shop with again and reccomend.

Do not buy from this website! Recently bought a pair of shoes to later receive an email saying that they were out of stock. Tried ordering the same pair of shoes in a different colour, later to receive the same email and money taken from my account. I then received a parcel a week later with one shoe that I first ordered in a box along with one shoe from the second order. Could not get in touch with anyone over the phone as the line just kept cutting out and after numerous emails all I received was an automated email response telling me I needed to return them and I'd be refunded. Not the response I was after especially and there was no sincere apology for the mistake. Sent the shoes back and still have not received a full refund, I have been waiting a month for a reply now and it won't allow me to email them anymore. Customer service is appalling. Do not waste your time and money.

To everyone who shops at Two Seasons online, stop now 🛑! There is no customer service in place, head office just rings out endlessly and emails bounce back. All shops have closed but they are still trading online and offering 75% off. But there is no back up service for returning items. After buying a coat in store, I tried to return it but the store had closed down. After several failed attempts, phones ringing out and emails bouncing back. I tried Facebook customer service. A girl called Izzy responded, told me to send the coat back and they would refund me. They received the coat on Monday 10th but did not inform me. I had to ring Royal Mail and provide tracking number. Royal Mail confirmed that Two Seasons had received the coat. I have heard nothing from them despite various messages and complaints made on their social media platforms. Two Seasons are ignoring my messages and have taken the coat and my money £66.00, I am left with nothing! Do not shop with them!

Ordered items off the site which as you can see below were in stock and then cancelled after being chased for answers. They have shut the doors on my local store and at the top of the website it shows that they will be doing another business venture. I shall be avoiding this if the site and businesses if this experience is anything to go by!

Ordered an item for my wife’s birthday, no issues. But it wasn’t until the delivery date when they decide to contact me to say the item is out of stock. Nice one thanks.

Edit:Changed the score as new ownership seems to have their eye on the ball. Have ordered from both the old owners and the new (founding) owners and even though it was in the middle of the Covid madness my order arrived quickly and in pristine condition. And the price was unbelievable. Always updating the site and special offers are actually special. Really wish them the best because the past owner was known for terrible service and it takes balls to be willing to take it on anyway and change the vibe for the better.

Allowed to buy a wetsuit and gloves as if they were both in stock, took my money, then sent the gloves with an email saying the suit was out of stock. Why even bother allowing the order to be taken if you don't have it to sell?! So now I have gloves coming my way with no wetsuit. Won't ever be buying here again. Have no idea when I'll be refunded either as they didn't communicate that.