Frame expected time is a horror show. I’ve placed a order on 1/2/2024 for some pair of Burberry frames. It is 1/16/2024 and have not received an update other than “in lab”. Understandable that it was the beginning of the new year and would experience delays. But not this huge delay! Customer service does not care at all. Very misleading on processing times. Would not recommend. This is also being reported on the BBB.

The sunglasses were exactly what we ordered. The quality was great and they arrived in a timely manner.

The glasses feel great 😊

The whole order went smooth. Shipping was fast. Definitely recommend.

The frames I bought are beautiful and high quality and shipping was not over or under promised.

In the final days of 2023, I needed to use up my vision insurance. Ordered on the 29th and FramesDirect fulfilled the order throughout the weekend. The wait to receive the frame was not long even when it had to come from the manufacturer. Frame was in excellent condition and match to website. If I need eyewear in 2024, will use FramesDirect again!

======================= Updated review below 2/15/24 ======================= So I ordered some new glasses at the end of last year and decided to go big and get the Persols since I wear glasses 99% of the time. I got them in this morning, and they were significantly bent. I don't think the right eye was the correct subscription either, but it's tough to tell because the bend was so bad it wouldn't even fit straight on my face. I called customer support and explained the issue, and they basically told me to take it to an optometrist (on my dime) and have them bend it to my face. I understand this is part of the issue with buying glasses online, but they came so bent already that it was impossible even to use them. I've got pictures but trustpilot wont let me attach them. They show the right arm being bent nearly 1.5cm from the left and about .5-1cm of wobble when laying flat on a surface. I guess that six-step quality control check before they ship isn't really effective. I'll adjust this review after I'm made whole or the issue is fixed, but I will note they charge $9 for you to return (which they deduct from your refund.) So I got to be out of new glasses for about two weeks, and they charged me $9 for their mistake. ======================= So, I'm back with my updated review. You'll notice it's 2/15/24—more than a month after my first attempt. I received my third attempt at glasses today, which were terrible. Let me tell you about my experience with Frames Direct... I tried to exchange my first frames that went terribly for a second pair, and they came and were just as bad as the first, so I sent them back. They shaped them back to shape but neglected to fix the right lens that was out of alignment, so putting them on made you feel cross-eyed. So, I sent those back after losing faith in the whole process. I just wanted some new frames that didn't require any modifications or work so I could use last year's insurance money. After getting these frames in, I figured I'd have my local optometrist install the new lenses. Well, I got those pairs today that came with the stock lenses. These pair were supposed to come new, basically unworked on and untouched. These frames came so bent that I don't think they would fit anyone except maybe Sloth from the Goonies. I'd love to share pictures of all three attempts here on Trust Pilot, but they won't let me attach photos. I've given up at this point, started the return on last year's purchase, and have written off that insurance money. It's my fault for waiting so long and for using Frames Direct. I'm unsure what is going on at Frames Direct, but saying I'm frustrated is an understatement. I created a Trust Pilot account and verified it just for this review. I've changed the experience from 2 stars to 1. Ugh...

the glasses were so beautiful , even more beautiful in person , they fit well & they’re really good quality

Quick shipping and perfect sunglasses! Exactly what I was hoping for at a price I thought was too good to be true. I definitely had to Google whether or not FramesDirect was a scam... LOL. Very happy to report that they most definitely are not.

Fast and accurate service; had my rare frame in stock. Would defnitely recommend.