Nice selection, good service, quick delivery. Thank you

Great service and product

The glasses arrived in good shape and the prescription seems correct. There was a high quality case and large lens cloth included which was nice. Everything was true to the item description. Shipping took a long time but that's really my only complaint.

Excellent service! I received my order quickly. I would definitely buy from frames direct again. Most importantly, they had the lowest prices of anywhere on the sunglasses that I was looking for.

I received my items a lot sooner than expected and was very pleased with my purchase! Not only was it fast service it was also a great price! I will definitely order again ☺️

Ordering was easy. Customer service contacted me with a question about my prescription which I appreciated. Shipping was fast. My only issue is with how my shipment was packaged. My glasses were in their half opened protective case just rolling around inside a large box. No packing material whatsoever. Luckily my glasses appear to be ok. First issue I’ve had in three orders. Updating review. Spoke with customer service and issues will be addressed. Really appreciate them reaching out.

Great glasses, fifth order from here

Easy shopping experience, great products at a great price, quick shipping, and personable follow-ups. What more could you want?

Customer service has taken up hours of my time claiming they can’t make a pair of glasses that I already own. Prescription is the same. They have offered zero solutions over two days of emails. Called and requested to cancel my entire order. Was told the rest of the order has to be completed and then returned before I can be refunded. They want to keep my money for over a month rather than just canceling and refunding. The order was placed less than two business days from the request to just cancel. Customer service has been zero help in finding a solution other than constantly asking what would I like to do then telling me that’s not possible. Asked for a solution and none was given. Customer service got extremely rude when I told them to just cancel and give me a refund. After repeating themselves on not wanting to refund they got really rude and unprofessional stating loudly they would tell management and hung up. Post Reply: I noticed you state is your response about communication that were after this post, kind of disingenuous. The post was about the conversation on the 5th when I was told I could not cancel and was dealing with an extremely rude representative of your company. When I called back the 6th, where the emails about the cancellation came from, the rep was very respectful. Had I been dealing with redacted the whole time this post and complaint probably would have never happened. However the email does not guarantee a full refund including the shipping I was charged, which I was lead to believe it would. Also, the response doesn’t address the fact that I was the one spending the time trying to find a solution and never once was a real solution offered forward by your company.

The quality of my kids ray bans are amazing!