Very expensive shipping rates, then a pander for more money to ensure ‘safe shipping and delivery.’ If you can’t ensure safe delivery for $19, please do some research.

You were able to provide a product I could not find locally

I ordered my product, which was elusive in most areas, and I received it in 16 days. I was not expecting it right away so I was not disappointed at all. The product was packed so well and I appreciated it as it was expensive. I contacted customer service for my tracking number and they immediately responded to my request. Thank you and keep up the good work!!!

I order Frank Sinatra JD, the shipping time was good(abt a wk in a half). Upon receiving my bottle I notice there was no fragile sticker on the box. I open it, and it was wrapped good but the bottle was broke at the neck. I called UPS first and called Wooden Cork nxt no answer so I sent an email. I called back 20 minutes later and got an answer she said I just sent you an email send me pics while we are on the phone, I did. They instantly shipped out a bottle that I received within 5 days, no extra charge,and bottle is all gd. Only reason I gave them a 4 is bc this box didn’t have fragile stickers on it either lol.

I ordered 2 bottles of Blantons Burbon. That is the first and last time I will order from this company. I was ripped off with the Wooden Cork Shipping Protection - 200.00-299.00. I have had friends tell me... Never order anything from California. Nothing good comes from that state.

After waiting nearly two months for my order, I called to cancel. I was told by Ken that I would receive an email to confirm the cancelation within 48 hours. That was nearly 1 week ago. My order has yet to be canceled and I have not been refunded. I believe an update from the company explaining a shipment delay would be better than ghosting your customers. I called several times, but only after I left a voice-mail concerning their credibility, did I receive a call back. I would strongly discourage anyone from purchasing from this company. - Still waiting for my $150 refund.

EASE OF PURCHASE QUICK SHIPPING

Fair pricing, excellent packaging and delivery of the product was on time.

BEWARE when ordering. The processing and shipping times are presented as giving an option of expedited. The fine print is "1-9 days". I was expecting within two business days. Wasted $49.99 and frustration on this. Will reconsider my purchase for business with a faster process and go with a known source!

They vastly overcharge for shipping vs. what it actually costs them and what market competitors charge and take way too long to process orders. Even the one time I paid for expedited order processing due to a time constraint, they still didn't fulfill it within their promised time (but did refund that charge once I brought it to their attention). Three things that would make them much better would be 1) processing orders quicker (especially ones of frequent/high dollar customers), instead of having to wait 7+ days for fulfillment, 2) providing UPS shipping options as most others in their market do, which are not only better, but up to 2x cheaper for the customer, and 3) update and correctly reflect inventory, as I had an order canceled multiple days after it was placed due to being out of stock (when it was reflected as being in-stock).