Took my additional shipping fee and still got my order to me late. Can’t return or cancel. Be sure before you order because customer service is complete trash.

Significant errors in communication. My order should have arrived before Christmas, I paid for faster shipping but it didn’t matter. Not only did my order not arrive for Christmas, it still hasn’t arrived.

Great service and shipping. Good

16 day turnaround time (8 days processing/8 days in transit) for an online order of an in-stock product flies in the face of modern consumer expectations, especially for a luxury item. And Wooden Cork has the audacity to ask customers to include a tip for their warehouse employees?! I've officially made my last purchase with them.

Great selection & decent prices.

It has been 16 days since ordered, most of my online orders are received within 8 - 10 days. Past 2 orders have shipped in 3 days each time, this order took 9 days to ship and have not received in 8 days yet.

Place two orders on December 15, 2024. Both others were holiday gifts. Paid for standard shipping. In the past two years, I spent approximately $70,000 with wooden cork. Normally the item would ship the next day and I would receive my delivery the following day since it ships from San Diego and I live in LA on December 20. I checked and the order has not been shipped. I left three phone messages saying I’d like the order shipped. I received an email on December 22 saying my order has not been shipped. I requested the order ASAP. Check again, it has not been shipped. On December 30, received an email saying one of my 2 orders have shipped. I never receive such a bad service in the past. Taking my business somewhere else. Highly disappointed..

NEVER ORDER FROM THEM. I ordered a bottle to be delivered 3-5 days on December 17. Instead they did not ship it until December 27 to be delivered January 8. Inexcusable! And to my boss of all people. Infuriating!

I ordered a Christmas gift from Wooden Cork on December 13, 2024 at 6:30am MST. On December 19, 2024 I sent am email asking about my order as I had not received any email/shipping. On Decemeber 21 Cass from Wooden Cork responded...."We have your order everything is ok and if needed we will ship 2 day." Never received anything else. On December 26, 2024 I received an email canceling my order due to lack of product. They held my order and money for two weeks knowing they would not fulfill my order. I suggest you use other online retailers with better business practices.

Ordered a Blanton's bundle around $600. One bottle was damaged in shipping and leaked out 2-3 ounces around the seal. Labeling reeks of alcohol. I purchased the shipping insurance for $28. I was offered a $40 refund which was only available if you purchased the insurance. Now I have a bottle purchased for a Christmas gift that I would be embarrassed to give to anyone. Beware their "resolution options" as they are ridiculous. Will not be making future purchases as they do not stand behind their product.