Verified
I ordered a new MGZS in mid November…
I ordered a new MGZS in mid November 2023. I collected the MGZS on the 3rd of January 2024. I have to say that Johnson & Perrott ruined the experience of getting my new car. I was given the keys by Aidan and was gone in less than 5 mins. To find out the car was not set up and nothing worked in it. I had come down from Limerick to collect. The sat nav told me i was in Brussels and none of the features were turned on in the car. I had to ring when i got home and was sent a u tube video on how to get the MG app. Aidan did do a video call with me but still could not get it sorted. I was so upset and rang the following day several times with no one getting back to me and eventually the Manager Greg rang me at 12noon. To tell me take it to the Limerick garage. I did this I took it to Sheils in Limerick who were brilliant. They had to update the soft wear (on a 2024 car less than 24hrs old ) to get the sat nav to work. Enda in Sheils sat with me and showed me the apps in the car and how they worked. This was not done in Johnson and Perrott. I am disgusted that i was treated this way its very bad customer service. I have to complement Sheils on the time and patience they showed me when i didnt even buy the car from them. I would recommend if you are buying a new MG go to Sheils in Limerick as they will have the car set up when you collect it and your experience wont be ruined like mine was.
Verified
The salesman (Niall) was most helpful…
The salesman (Niall) was most helpful and kept me updated on the progress of my purchase.
Verified
KIA Venga full service
The professionalism of staff at all stages, from booking of service to collection on completion of job. I was contacted to let me know additional work was needed and also given a total price in advance so no surprises on collection.
Verified
Positive experience
Easy to deal with, knowledgeable, friendly and relaxed staff.
Verified
Fantastic service
Fantastic service,Staff friendly and helpful and the service was finished off with a wash+ polish and valet l was very happy overall and this is my first time using J+P was previously with another operator for 7yrs so was a little nervous but extremely happy now and would highly recommend Mahon point garage
Verified
Service review
Easy to make the appointment, got advised about any extra work that needed to be done. Staff were very friendly.
Verified
we were very pleased with complete…
we were very pleased with complete transaction and the sales person that dealt with us
Verified
Efficient transparent honest experience
Purchasing experience was pressure less underpinned by our very approachable sales person ( Conor). Very quick turnaround between decision making-finance-car collection. Overall great experience.
Verified
Zero customer time consideration
After 2 hours of a minor service with no update I had to go enquire how much longer only for the technician to come back to say brakes would need changing and would require a further 2 hours. To think that customers have the ability to wait for another 2 hours without prior notice shows zero appreciation for others time. To determine brakes are needed is a visual inspection that could have been done early in the service which would have given me time to maybe alter plans This is the 2nd car I had in for service in the last 3 months- the prior one took 50 minutes and was charged €175 labour. I have purchased 4 new cars from this dealer over the years- the sales personnel are excellent and up until now I was happy with the service department. Hugely disappointed in general and additionally as a long term customer
Verified
Very easy deal with.
Very easy deal with.