Verified
Service was good but as stated by a…
Service was good but as stated by a previous reviewer online booking system is broken. The reminder SMS from JPMG advises to call or use the short url to book online. The short url is broken resulting in a "404 Page NOT Found" page. Navigating to the JPMG site and using the online booking system to request a service at a preferred day and time worked fine, but this request was never responded to. A week later I telephoned and booked. Don't offer online bookings if its broken. IT Service provider needs a stern talking to I would say. 3 days after JPMG completed my service, JPMG contacted me by phone to remind me my service was due and did I want to book in for a service. So overall the booking system is in a right state and is a bad customer experience. The service itself and JPMG staff were fine. I do find the Seat /JPMG statement to head you off at the pass from asking for a printout of the service record by saying we have your service records online, so you don't need a printout to be a little disingenuous. My Seat service record only being available online at JPMG Seat is of course a way to encourage me to only go back to Seat / JPMG if I want to change my car. If I go anywhere else I have no service record and Seat policy appears to be to refuse to give it to the customer, it should be given by default to the customer on completion of the service,
Verified
Spokesperson very helpful
Very helpful staff
Verified
Professional services
The overall experience was great. Starting from a very clear communications, Car viewing, detailed information, follow up and give alternative options. Highly recommended
Verified
Superb experience
Superb experience, picked out a car had it all done and dusted within a few days. Mark was great to deal with, could not be happier with the rhe purchase and service I received.
Verified
Excellent staff
Excellent staff - from the moment I bought my new car from Con to my recent first service, everything has been top class!!
Verified
I bought a new car 10 months ago.It was…
I bought a new car 10 months ago.It was repaired several times. Yesterday I went with another request and instead of fixing the fault they did a service for which I had to pay! Not a competent company! Waste of time and money
Verified
Ian very obliging and helpful as always,
Ian very obliging and helpful as always,
Verified
Excellence
Exceptional people to deal with. They knew my requirements and matched them to perfection.
Verified
Mark O Connell was excellent
Mark O Connell was excellent
Verified
Unsatisfied Client. We bought the car in cash nearly 3…
We bought the car in cash nearly 3 weeks ago our agent Mark is nice and helpful but when we started hving problem with the car , the service is very slow and they keep telling me that they will get back to me but even i contacted them in the afternoon they said that they will ring me back again. The day finished still no one ring me. I hve so many things to do the next day and no car to use. It was so frustrating we havent even enjoy the car yet as it is always in the garage. We were thinking that we had it from a prestigious dealer but never expected that this thing will happened to us.