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Dan

19 December 2023, 16:05

  • GB

first-class service from…

I received first-class service from Dutton-Gregory in the sale of my house. Hirakshi and Ayesha were unfailingly efficient, supportive and polite. Thank you.

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matt

14 December 2023, 06:26

  • GB

Highly recommended, professional and friendly

Very happy with the professional service received from the team at Dutton Gregory. Amanda Watts handled the sale of our flat, and Jason Smith and Chloe Hall handled the accompanying lease extension. As is typical with these matters, there were numerous delays, but I believe they were caused by the other parties involved - Amanda and the team were helpful in chasing things up for us. The DG app was also good, showing the steps involved, with notifications as things progressed.

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keith sammars

12 December 2023, 22:37

  • GB

Thanks to all at Dutton Gregory from…Keith Sammars

Thanks to all at Dutton Gregory from Kathryn Loveland-Blockley who handled probate for my late Uncle's estate in a very short time and Amanda Watts and Lily Benson who dealt with a difficult sale on the property also Rachel Mcnulty who dealt with an overage agreement. They were easy to contact quick to respond

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Brian Mcintyre

11 December 2023, 23:22

  • GB

All moneys recovered down to Jayna

I was recommended to Jayna when my Company had tried unsuccessfully to get our money back from a Marketing Company that did not deliver the service we had paid for. Jayana expertly wrote to this Company, expertly pointing out in great detail how they were in breach of contract. It did the trick with the first letter, and now all moneys have been recovered. Her knowledge and experiece were fundamental to sorting everything out to our great satisfaction. Many thanks Jayna Brian McIntyre, Managing Director, Hi-tail. Ltd

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John

11 December 2023, 01:07

  • GB

Very satisfied customers

We were incredibly pleased with the efficient service we received. From start to finish the process was clearly outlined. Harrison looked after our account well and responded promptly whenever needed. Thank you for making a difficult situation so much easier.

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Hannah

06 December 2023, 20:52

  • GB

Buying our first home

Buying our first home The experience we had with Dutton Gregory was amazing the portal you can get on your phone knowing what stage your at and they were very good and communications would recommend them enough ! Thank you to everyone that helped

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Lily V

21 November 2023, 19:17

  • GB

DO NOT USE THIS COMPANY!!

DO NOT USE THIS COMPANY!! Absolutely poor legal performance, customer service and an appalling attitude in general. All this during a very stressful time for me! The fees were unreasonably astronomical and the Solicitor performance was appalling resulting in me dismissing the Dutton Greggory Solicitors from the service just after the First Court Hearing! I am now in a position where I have no other choice but to approach the Legal Ombudsman to look at Dutton Gregory Service and their shocking fees at a very difficult time for me and my Family. And Dutton Gregory YES I AM FRUSTRATED WITH HOW I WAS TREATED BY YOUR COMPANY AND YOUR ASTRONOMICAL FEES WHICH HAVE BEEN QUESTIONED BY THE JUDGE AT THE TIME OF THE HEARING! YOUR SERVICE IS APPALLING!

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Ayesha Rehman

20 November 2023, 08:43

  • GB

DO NOT USE THIS COMPANY

Let me warn you upfront: if you can AVOID using this firm please do, run away as fast as you can! When I purchased my property in April 2023, I naively trusted them to handle the transaction professionally. Yet six months later, they still haven't transferred the service charge money I sent them in trust to the rightful owner. I understand that my solicitor was on maternity leave, but they should have provided me with someone competent to resolve this mess. Instead I am dealing with some clueless junior who clearly has no idea how to fix the situation and deliver on outcomes. I'm appalled and angry that I'm still waiting on funds that were supposed to be delivered over half a year ago. This gross incompetence, negligence and lack of accountability is completely unacceptable. I am absolutely outraged that this company took my hard-earned money, charged exorbitant fees, and didn't even have the decency to deliver what was promised. Not once did they follow up with a phone call or make any effort to make things right. Their complete lack of customer service and failure to rectify the situation is unacceptable. I trusted them and they took advantage of that trust. They clearly do not value their customers or deliver on a service. I've never been treated so poorly by a business before. Please AVOID THIS FIRM! Ayesha Rehman

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Robert Rosenthal

04 November 2023, 15:58

  • GB

Dutton Gregory are probably the worst…

Dutton Gregory are probably the worst firm of Solicitors that it has been my misfortune to deal with during a professional career spanning 50 years ! Dutton Gregory mishandled a straightforward Estate case which resulted in an error of over £60,000 in the Probate calculation due to omission of a Capital Gains Tax liability due by the deceased and therefore overpaid the Inheritance Tax liability by more than £24,000. I found it necessary to report Dutton Gregory to The Legal Ombudsman. Although Dutton Gregory subsequently corrected their various errors, the firm failed to pay interest on client monies held, in breach of the Solicitors' Accounts Rules. And, by the way, Dutton Gregory charged over £30,000 fees including time spent in correcting their own errors !

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Pauline Webb

28 October 2023, 21:45

  • GB

Charlotte Cole thank you

I have recently had the pleasure to deal with Charlotte Cole Senior Paralegal at the Woking office. Not only is she a very charming and approachable lady she is also knowledgeable, informative, efficient and straight forward. I cannot speak to highly of her and would not hesitate to recommend her to anyone who needs her services.