Excellent sign up experience!

The connection is fast. My English is not very good, but the operator is very patient

Customer Service has been great. Rates are the best that I can find. Solar feed-in of 10 cents is nice too.

By far the worst energy company I have ever encountered. In October I purchased a solar system and required a meter upgrade. 1st Energy has been booking in a day to upgrade the meter regularly since then. They require 15 working days to do.... nothing? (I understood the first time, as materials were needed, but the second, third, fourth, FIFTH TIME?!?!) They will then just not show up, call back a week later and attempt to blame you. I've asked multiple times to reschedule or make a formal complaint to someone and then absolutely no communication. This is utterly unacceptable and I have been beyond understanding. I would strongly recommend NO ONE even consider the company. Additionally, they were over charging me for almost a year before we realised and I'm in credit by $1000ish Completely disappointing

Absolutely appaling. 6 months of bills hovering around $100 per month. Then an $850 bill saying I was wrongly charged/the digital meter readings stopped. I honestly dont think they even knew (they certainly couldnt explain) what the charges were, just that they couldnt be waved and I would have to pay it. One positive. There is no charge for switching suppliers! So no more 1st energy. I would not recommend them to anyone. STAY CLEAR!!!!

waited 5 months to change over from aurora! now 6 months later I have not had a meter read and they are charging me monthly what I paid with aurora 3 monthly! phone call on 10th october said they would book in a meter read but now we are a month later and still no action. DO NOT USE THEM!

1st Energy is very good company and one of the best comparative energy retailer.

1st Energy Listens. 1st Energy LISTENS to consumer complaints and tries to RESOLVE their problems ASAP.

Good customer service and good pricing is what you get from 1st Energy.

I would highly recommend 1st Energy. The team was friendly and the rates are great.👍