I am 1 st energy customer having a issue with my overcharge bill. I call to their customer service and told them whole story that usually my bill come every month $90-$110 but this time it is $540 a month why it’s big jump I think it’s a mistake by your side and they said no problem we will check and update with you after one and half week I called them again myself to enquire about overcharged and they said the bill is totally right we have checked your actual meter readings,I have discussed with him every thing like we r living same amount of people in this property 2 Adult and one 6 year old Child and 7 weeek old child. Later on I gave up and asked him can I pay this bill on payment plan and he said of course he start my payment plan he includes the overdue bill and next bill which was not due in the plan with the instalment of 4, I had paid my first instalment on the spot with him and asked him about the dates of payment for the plan Late evening on Friday around 10:30 pm my wife went to warm the milk for our young girl and we came that our gas is not working and the representative stopped our Gas supply it’s Friday night and first energy offices are closed on Weekends how can is someone live without gas no stoves are working deductive heating is not working in this Cold weather. I will never ever recommend 1st energy and gas to anyone such a shameful act by them

Switched from Powershop to 1st energy with no fuss. Bill emailed after one month, easy to understand. Email query about timing of peak tariff responded to promptly and clearly. Great service

Fantastic service, Great pensioner rates. Love the tracking of both usage and account/payments. Best we have ever used

Signed back up with first energy for our electricity supply. Can’t get the online access sorted out or view our usage, this has been ongoing with no sign of a solution. Customer service phone line has dropped out numerous times with no call back from the agent so it’s more time spent trying to get back through to someone.

took near 3 months to link a gas and electricity account several people were tasked with this as emails duckshoved it to another and another one person Laura was tasked with it said it was done several more emails saying it wasn't i had a reply::: awaiting email from Laura :::: which never received anything or response form her, so after wasting over and hour to 2 people on the phone asking to speak to a manager i was told first energy policy was you cant be put through to a manager you have to wait for them to call back first energy where told on several occasions by phone and multiple times by email to only contact by email due to my work . I was told we tried contacting you over 8 times by phone The incompetence of trying to get a simple task a 5 year old could do ie linking a gas and electricity yet a companys useless IT couldnt is an absolute disgrace . You will get more cooperation from a overseas call centre and more sense

"Unfortunately we can't change the automated emails you keep getting every week." That's what I was told when I complained about the annoying "you've missed a payment" emails I've been getting every week! I haven't missed any payments because I have direct debit set up. I find it annoying . If it is not fixed, I am seriously considering going back to Aurora Energy!

I switched to 1st Energy as I believed I would be getting better pricing. After receiving my first bill I got a letter saying that my costs would be increasing as from the 1st of next month and yet I have been chasing up a matter since before Christmas to get a Form emailed to me with follow up call last week and am still waiting for the form. My customer experience has been very disappointing and I am seriously considering switching back.

Don’t go near First Energy. Absolutely disappointing experience. I moved to a new home and organised with First Energy to connect my power. I gave them almost 3 weeks notice. When I arrived at my property on move in day the power was not connected. When I called First Energy they stated that my connection was cancelled due to a credit issue. (Not sure how as I have a mortgage on the house I’m moving to) First energy didn’t even bother to call me about the issue or notify me before my move in date and left me struggling to find someone to turn my power on. I then spent 3 hours on the phone to different companies on the day I was moving in. One of the most disappointing experiences I have had with an energy company. First Energy on this occasion is last energy. Do yourself a favour and go with someone else.

I would highly recommend 1st Energy. The team was friendly and the rates are great.

Great local company with great rates