My order was received before expected and the items look exactly like the online picture!!

I ordered two file boxes from Urban Girl Office. They were a little pricey, but I decided to splurge. I paid for the boxes with paypal and didn't realize that my old address in paypal would supersede the address I had put into my Urban Girl account as the shipping address. My boxes, unfortunately, went to my old address. When I called UPS they said they couldn't help me and that I should contact Urban Girl. When I did that, I talked to two people who essentially passed the buck. Yes, it's true, I should have updated my address in paypal, but it never occurred to me that a business would create a mailing label that was other than the one I put into my account. Now I know better, and I also know never, ever to shop at this website again. Hopefully, no one else will either and we will all be spared their contempt for their customers.

I have bought a few items with Urban Girl and think they are wonderful. The products arrive quickly! I love surfing their site to see what's new.

I purchased the At-A-Glance Poetica weekly planner. The price was much lower than Amazon and ti arrived quickly. i'm completely satisfied with Urban Girl.

The people at urbangirl are very attentive and helpful! Love this!!

I never received my item. I'm hoping it's cause it it never shipped since I never received a shipping confirmation, but I ordered 10 days ago, so I have no idea what's going on.

In short, they were one of the few that had the item in the colors I wanted. Great customer service!

I received my Kate Spade office supplies today and one piece came broken. I emailed customer service and within the hour ( after explaining and sending pictures), the customer service person had shipped me out another one. I love the supplies to arrived perfectly and so appreciate the kind and quick resolution provided! Certainly an indication of a great company who cares about their customers! The customer service alone will bring me to buy more things from UrbanGirl Office Supply.

Found the notebooks we needed at a great price without overinflated shipping rates. We discovered many sites charged $12-15 shipping so buying online became pointless, I could just pay full price in the store. Called w/a question, customer service was prompt & friendly. Best part, box was at my door 2 days after ordering. Can't ask for better service.

I never placed my order due to a problem with payment. I was charged double for the purchase (due to a pre authorization hold) and then expected to pay even more money to have the order processed. I decided to purchase the products I was looking for at a local retailer and I spent quite a bit less money.