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Mike

30 August 2021, 12:15

  • 1 Review
  • GB

Verified

SHOCKING SERVICE -AVOID AT ALL COSTS

Purchased a new garage door. A couple of days before installation date, I was offered an upgrade of a quicker motor, a door alarm and a remote switch. I decided to upgrade. The installation engineers arrived on time and installed the door. The installation was poor, they removed my dawn to dusk sensor and never re-installed it, they never fixed the safety curtain correctly (I had to get this repaired by others as the customer service is non-existent) they never fitted the Upgraded remote switch (out of stock) and they never fitted the manual operator (forgot to bring one) I’ve been on to customer services to try and get the above items corrected. So far they have given me four different dates, on each occasion I’ve taken time off work and waited in the house for the engineers to arrive. On for occasions they didn’t show up. I’m now having to consult my lawyer to get this sorted. *****AVOID AT ALL COSTS ***** Just read your response. WHAT A LOAD OF RUBBISH. You are not trying your “UPMOST” to resolve this - if you were, I wouldn’t have wasted 4 days of my annual leave waiting at home for 4 failed promises of 4 missed appointments. Further to your latest response. There has NOT been any apointment made and / or agreed. Also the issues can not be resolved without someone being there !!! I am missing the remote switch and the connection to manually open and close the door !!!! FINALLY GOOD NEWS. ROLLING DOOR CONCEPTS ATTENDED THIS WEEK AND COMPLETED THE INSTALLATION. ALL IS NOW CORRECT.

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Janet Andrew

19 August 2021, 01:22

  • 1 Review
  • GB

Verified

Very good

Very good. Time slot was between 12-4. The lads were with us 12.05. Very friendly and talked me through what they were going to do and where I wanted everything. Very pleased with service and love my new garage door

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Ian

18 August 2021, 02:42

  • 1 Review
  • GB

Verified

Purchased an electric roller door for…

Purchased an electric roller door for garage, fitters turned up on time after they phoned me earlier to ask if the driveway could be cleared for them. they had the old door off in no time and took the frame out. In just over 2.5 hours they were just finishing off, they showed me how it all worked including the alarm, could not fault the guys spot on . And the price was out of this world as a local company had quoted me £1500 to replace garage door.

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Mark

17 August 2021, 15:36

  • 1 Review
  • GB

Verified

A* service

A* service A* product A* cost Can’t fault them and well worth the money.

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Vera Benton

06 August 2021, 01:01

  • 1 Review
  • GB

Verified

We so pleased with our new garage door

We so pleased with our new garage door, would recommend them to my friends and family 5 stars.

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Thomas john

04 August 2021, 20:57

  • 2 Reviews
  • GB

Verified

Darren and his son quality workmanship

Darren and his son completed our new garage door to a very high standard. Thrilled with the door but unfortunately did not have all the platinum parts to finish on the day. Contacted the following day to arrange completion of the job. Highly recommend this company and quality of workmanship. John Richards N Somerset

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Victoria Crole

26 July 2021, 20:57

  • 1 Review
  • GB

Verified

Easy process from start to finish

Easy process from start to finish. Excellent cost. Fitters arrived and were very professional. Cleaned up after themselves and demonstrated the door. Would highly recommend this company for efficiency and price.

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Peter bavister

24 July 2021, 02:09

  • 1 Review
  • GB

Verified

The whole process from initial contact…

The whole process from initial contact with sales through accounts and finally the installation team has been trouble free. All questions and queries are dealt with promptly and politely and they even ring you back if there busy on other calls 👍🏼👍🏼 Will be recommending this company to all my friends and neighbours First class customer service Thanks 😊

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Michael Thorpe

21 July 2021, 21:47

  • 1 Review
  • GB

Verified

R D C is a company of outstanding…

R D C is a company of outstanding professionalism common sense and quality products what could go wrong . Absolutely nothing coupled with a more than capable fitter Sam I'm over the moon (makes a nice change ) I cant recommend them enough .

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Jane Shears

15 July 2021, 14:38

  • 1 Review
  • GB

Verified

Excellent service throughout

This company was very easy to deal with. Professional throughout the process. Always responsive and called back even if I didn’t leave a message. They went over and above to help