Verified
Good quality product
Good quality product
Verified
Would highly recommend this company…
Would highly recommend this company nothing was a bother when I needed a question answered . I live in Northern Ireland and delivery was very reasonable and delivered within a few days.. love my new chair thank you
Verified
Beautiful foot stool
Beautiful foot stool so happy for it look very posh and very elegant look nice in my front room I would recommend and a quick delivery
Verified
Very beautiful piece
Very beautiful piece
Verified
Good customer service, not so good quality control
We ordered two dining chairs, not the biggest order. The two original chairs that arrived although same in style were constructed differently and had to be assembled differently and as such didn’t match in height … one chair also had the incorrect colour legs too. I emailed and rang the company who apologised and arranged an exchange for one chair, I asked if it would be possible to have another chair constructed the same as the one we were keeping. Unfortunately when the replacement arrived it was once again differently constructed and assembled… so there was a slight height difference in the two chairs and other small differences… I emailed again and was told that I had chairs from different batches so would have to return the original chair and they would send one to match the replacement one they had just sent out to me… once again the replacement one we received was from a different batch and as such constructed and assembled differently … yet again I got in touch and this time I was requested to send both chairs back and they would send two new ones … which did arrive, and exactly from the same batch this time! 4th time lucky ! While I will say that the company did apologise for the inconvenience every time, and dispatch replacement chairs within 24 hrs and arrange a pick up at same time ( which was very efficient and I totally commend them for) I feel like the fact that my husband had to go through the hassle of assembling chairs and disassembling them again, 4 times… took the shine off the experience of buying two dining chairs that weren’t exactly cheap to buy. So I would have expected a bit better quality control from the company. My overall review on balance, is that the company’s customer service was without fault and they did eventually come through with two good dining chairs, which are beautiful chairs that I am happy with. Quality control in the warehouse side of business has not been the best in my experience on this occasion , which let the whole experience down. One exchange is not a problem, but to have to go through 4 exchanges too get two dining chairs that were matching in construction/assembly and batch seemed a bit of an ordeal for us and the poor guys ( Bart ) who were dealing with it best they could on the customer service front line. But by the end I had lost all faith in the process to be honest, and it would make me think twice in recommending them, Which was a huge shame, considering the quick and efficient delivery and nice customer service team… hence why I can only in fairness give the company three stars based on this particular experience .
Verified
Amazing service
Amazing service. Quality products. Customer service is brilliant. From ordering to delivery. Perfection. If only all companies could be this good. Thank you keep up the great work. 5*++++
Verified
Great service and products
Great service beforehand. Prompt delivery, within the 2 hour allocated slot. Messaged beforehand with 20 minutes notice. Products - Sofa and chair are beautiful. Great quality. The team delivering helping unpack and set up!
Verified
Excellent quality and service highly…
Excellent quality and service highly recommend
Verified
Great price and fantastic service
Great price and fantastic service
Verified
Ordered lots of furniture on a tight…
Ordered lots of furniture on a tight deadline and everything arrived perfectly and on time. Brilliant service and incredibly helpful. Definitely recommend 100%