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Eric

11 January 2022, 04:53

  • 1 Review
  • US

Verified

Company doesn’t stand behind their quotes

I found this company online and got a quote for a lvp floor. I decided to go with the quote. The shipping options changed when i went to place order so i called the company instead. Jeremy informed me at that time that the website shouldn’t have quoted me a price. Instead he needed to verify price and stock first. Jeremy verified plenty of stock and correct pricing so i placed the order. Four days later i get an email from Jeremy about sku numbers changing and a cost increase of $1.87 per sqft for that product. This was an increase of about $1100 for my order. When i called their manager Eric he told me he’d look into the order and call back. When he returned my call i was informed the best he could do was take a dollar off the increase which would be $0.15 over their cost. In my opinion this was not my problem. If i was quoted 2x a sqft price of $4.99, which i in turn quoted my installation cost with, then that’s the cost i get. Not an email 4 days later that they want more money after I’d paid in full!!! BAD BUSINESS BEWARE!!!!

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gary

10 January 2022, 05:53

  • 1 Review
  • US

Verified

Scratches super easy

Lots of unusable boards. Scratches super easy.

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Serg Y

15 December 2021, 23:16

  • 1 Review
  • US

Verified

Wonderful staff and hard to beat…

Wonderful staff and hard to beat prices, ordered multiple items-will do business again!

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Mike L

14 December 2021, 22:59

  • 1 Review
  • US

Verified

Extremely helpful customer service

This was like ordering through a concierge for floors. Floors are so expensive locally that these prices seemed too good to be true. They weren't we go 1900 sq/ft of LVP shipped to our front door in amazing condition. Jeremy on the customer support end was so efficient and helpful. Can't recommend this team enough

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ANTHONY

10 December 2021, 22:30

  • 1 Review
  • US

Verified

Best pricing for what we were looking…

Best pricing for what we were looking for. Good customer service. Need to tighten up process and communication regarding pickup at depot.

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Paul Martinson

09 December 2021, 08:51

  • 1 Review
  • US

Verified

Delivery took longer than expected and…

Delivery took longer than expected and some moulding apparently was not shipped.I am still dealing with the shipping conpany but who knows when i will be able to complete the job.Even to complete this review i need to register my info.I paid money to not get everthing yet now i need to satisfy everyone else.This is exactly why internet sales are horrible because there is no customer service anymore.The company is always right instead of the customer.

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Jonathan

12 November 2021, 21:03

  • 1 Review
  • US

Verified

I purchased engineered wood flooring…

I purchased engineered wood flooring which arrived at the trucking company pickup point in excellent condition. Installation completed yesterday. All good !

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Melissa Black

10 November 2021, 06:41

  • 1 Review
  • US

Verified

Anderson Flooring

I worked with Jeremy. Got everything I wanted for way less than any competitors. The flooring is amazing and even with a delivery mishap, he and the team went above and beyond to make it right. Will always recommend them and already have!

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Alice P

03 November 2021, 02:11

  • 1 Review
  • US

Verified

The delivery very fastfast sample delivery

The delivery very fast. Unfortunately the color was a little more red than the flooring we currently have bathe price would have been in our budget and it was Kupay wood which is very durable.

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Sharon

13 October 2021, 05:35

  • 1 Review
  • US

Verified

Impressive flooring

I was so impressed with this flooring. I’ll be building in the next year & it will certainly be a good option.