A resolved issue. thanks gosupps for your thoughtful reaction
I had a situation with go Supps ; I ordered the we love eyes oil , cleanser and brush and paid around 150 dollars and waited for 7 days only to receive a brush and I didnt know how to contact for rest of my shipment . after sending the above review in the same week GoSupps reacted in a very decent manner , refunding me all the total amount and after couple of days delivering the item I ordered ( thank you GoSupps for your thoughtful reaction ) all the respect and would definitely recommend dealing with such a respectable platform .
Exceptional Service and Customer-Centric Approach
I recently had an experience with Gosupps.com that truly showcased their commitment to customer satisfaction and exemplary service. I feel compelled to share my journey, highlighting how they managed my orders and resolved issues with professionalism and care. Initially, I faced a challenge with my order. The product I ordered was unavailable, and Gosupps.com promptly offered alternative options. I chose 2X Units of Liquid MSM Drops with Vitamin C - 8 Ounces, which I received correctly. I then added 2 units of Liquid MSM Drops by Happy Body to my order. While there was a slight delay in processing this second order, the response from Gosupps.com was outstanding. Their customer service team not only communicated promptly via WhatsApp and email but also took the initiative to call me directly via WhatsApp to address the situation. This proactive approach was a pleasant surprise and greatly appreciated. They expedited the shipping of the delayed items, and to my delight, I received them the very next day via DHL. Aware of their privacy policy, I understood that as a customer, I was fully responsible for any taxes, including customs fees, especially since the products were shipped from the USA to France. However, acknowledging the unavailability of the first product and the delay in processing the second order, Gosupps.com graciously offered to cover 50% of the customs fees. This gesture not only speaks volumes about their customer-centric approach but also demonstrates their flexibility and commitment to resolving any customer issues amicably. The resolution of my issue was handled with such efficiency and understanding that it turned a potentially negative experience into a positive one. The team at Gosupps.com showed genuine concern for my situation and worked diligently to provide a fair and satisfactory solution. My experience with Gosupps.com has been remarkable. Their customer service team is a testament to what excellent support should look like: responsive, empathetic, and solution-oriented. I am thoroughly impressed by their dedication to resolving customer issues and their ability to exceed expectations. I highly recommend Gosupps.com for their outstanding service and commitment to their customers.
J’ai commandé des produits pour cheveux…
Service, client, très réactif! Je recommande!
Brilliant service
Brilliant service. Actually sent me a message to see if I really wanted the very strong cream . Never known a firm so caring. Would recommend them every time God bless them all. Carol
Excellent service
Excellent service, very speedy delivery. Super quality product.
I am happy with their service
I am happy with their service, I whatsapp them they reply fast for my question. Product deliver in time as they promised.
Verified
Outstanding Communication
Outstanding Communication, Quick delivery and item as expected. Thank you!
The company contacted me in order to…
The company contacted me in order to let me know that one item that I had ordered was not in stock . I was promptly refunded and my items. arrived in a timely manner . Wasn’t expecting $25 worth of duty fees.
All process went as they promised
All process went as they promised I received the item early then I expected Great!
Everything perfect
Everything perfect! I looked everywhere for Tums and here I found them and they were easily sent to Switzerland. Thank you very much and gladly again