Polite efficient phone conversation.

Very helpful and got my router connected

Really helpful, sorted out the problem with the phone and explained how to use it, thanks again.

Gabriel was very helpful and helped me to fix error

Avoid This Company! I have received terrible service from OneBill. The system they provided is extremely basic and lacks even essential features, like an out-of-hours message. Every promise made by their sales team turned out to be false. As a result, I am now stuck with a £400 bill from my previous provider—an issue they assured me would be handled and promised I wouldn’t need to worry about. To make matters worse, I’ve yet to receive any response from their team about these problems. Switching to OneBill was the biggest mistake I’ve ever made. I haven’t saved a penny, was forced to buy new hardware, and feel misled by their false promises. I strongly advise anyone considering this company to think twice.

After an initial wait of about 10 mins (which I was informed about by the chat bot), Daniel was able to answer my question promptly and helpfully once he was online.

Sam was very helpful and sorted out my problem quicker

Quick knowledgable chap was very helpful. Thanks. Stuart.

Since moving over to One bill, we have unfortunately encountered many issues with our internet speed, we have spoken to quite a few advisors and sadly the issue's weren't resolved. Yesterday after a gruelling morning with no internet and feeling very deflated, I was put through to Daniel, who I must add is a complete asset to his team. He managed to very quickly diagnose the issue with our Broadband and arranged for a Senior engineer to attend our Business in the next coming days. Daniel was extremely polite, understanding and efficient at his job and I am extremely grateful for his time. I'm hoping following the engineer's visit on Monday that our issues will be sorted and we can remain with One-Bill. Thankyou again Daniel.

Quick and efficient service and satisfactory result