Its hard to find a place to provide feedback after ordering, weirdly enough I was never emailed to ask for feedback which I might have expected, unless I've missed it. Ordered a last minute shirt I needed midweek, got delivery which coat £6.95 which is fine but I get the product and the sizing was completely inaccurate. It directs you how to measure different component lengths but then doesn't come as ordered. Arm length was off by nearly 2 inches and the width of their slim shirts would look well only if I gained another 4 stone. Login to request a returns to see a further £3 charge ontop of the price of the item which is ludicrous. I'd of kept the shirt if it was sized correct because the quality feels up there. So after all that faffing about I'm still without the shirt I want but now £10 down.

I saw a nice raincoat online and sent an email to ask about sizes (I recently found that other companies sizes vary enormously) so I told them my measured chest size and waited for a response as to whether or not I should buy a size up. Their customer services wrote back to talk about their SHIRTS!! They guided me to an online shirt size guide! So it appears that Hawkes and Curtis customer service reps (Sorel) don't bother to actually read the emails on screen in front of them. Presumably, he scanned it, picked up a few "key" words and completely missed the point of my question. Not a good sign.

I recently online purchased a shirt, skirt and trousers for work, but I am experiencing an issue with the zipper, which keeps falling down and doesn’t stay up. I am very upset about this, especially considering that it is an expensive brand. I am unsure of how to resolve this problem. I would appreciate speaking with a customer advisor about this matter. I am happy to return the trousers if they can be tailored. Otherwise, I would like to discuss alternative solutions. Given the high price, I expected better quality and I cannot recommend this brand to anyone who has high expectations for premium products. I look forward to your prompt response. Thanks

Poor service, poor quality fabrics. Poor products. Bad environment, outdated store. The flagship store doesn’t have a nice feel to it, just feels very old. I could sense tension between management and staff. Derrick & Haja are the managers but are the most rude and unprofessional managers I’ve witnessed. Sometimes I go in and Louis is acting manager. Very unapproachable, never seen him smile once.

Nice product

Great service from Aymanh at the Bishopsgate branch this past Thursday, helped us out with style and sizing on a few shirts for various functions, warm and welcoming. And the shirts look great as well, will be back!

Awful service - My teenage son ordered a shirt online on Saturday 22/06/24 for his prom on Monday - last minute purchase but he loved the shirt he assumed because the store is open on the Saturday then that day qualifies as a business day for next day delivery i paid for the shirt & the DPD next day delivery of £9.95 to be sure he received it in time the shirt wasn't sent till Monday & arrived Tuesday too late for his prom, mistakes are made it is what it is, i will just return & get my money back but then it is not even delivered to our home it has been sent to some random shop that i now have to find to collect the parcel to send back i am returning the shirt but will have to pay £3.00 for the handling fee & there is no mention of the £9.95 delivery charge to be refunded

I had a very disappointing experience with company. My order was cancelled without a clear reason, and customer service merely instructed me to repurchase the items. There's no assurance that I'll get them at the same price, which is frustrating. When I reached out about my missing order, I was provided with a tracking link that led nowhere, and eventually, my order was cancelled altogether. The lack of transparency and poor communication is unacceptable. I expected better from a reputed company and unfortunately, this has been a horribly disappointing experience.

Unfortunately, my experience with purchasing a shirt from your store was extremely disappointing. I bought a shirt for my sister's wedding abroad. The staff was friendly and suggested I try on a universal shirt, assuring me that the chosen shirt would have the same fit and would definitely suit me. I trusted them and did not try on the shirt in the store. When I got home, I didn't unpack it to make it easier to pack in my suitcase. Unfortunately, when I opened the shirt the day before the wedding, I found that it was perfect except for a major flaw—a pull at the back. Given the situation, I had no opportunity to buy a new shirt, so I had to wear the damaged one. Upon returning to the country, I went to the store to file a complaint. Unfortunately, my complaint was rejected. The staff claimed that I must have caused the pull and because I had worn the shirt, they couldn't replace it. I understand there are procedures, but in my situation, I had no choice and was forced to wear the damaged shirt. I wasn't asking for a refund, just an exchange, as I was very satisfied with the shirt's quality. However, after this incident, I've lost trust in the store and am unlikely to make any future purchases.

Purchased a suit from the store in Jermyn Street in January 2024. The suit looked very nice and fitted me well so I was initially was very pleased. I wore the suit roughly twice a week for around 4 months before I noticed the elbows were looking a little bit thin. Upon further inspection I noticed the fabric had completely given way and frayed so I took it back to the store who told me it was due to wear and tear after six months of light month I do not agree however they agreed to repair it. The repair was completely sub standard as the gave way again only a week later. I again took the suit jacket to the store who again said they would repair it and let me know when the jacket has been done, this was nearly a month ago and I have had no contact from them. Since this time the trousers have now torn from the point the two leg sections are joined together, again the fabric has given way. Not sure how this company has such a good reputation as my experience with this suit is enough for me to never purchase any item yet a lone a suit from them in the future and I certainly would not recommend any of my friends and family there terrible quality suits I will stick to Hugo Boss in the future. Hi Customer services I have forwarded you the details requested, still waiting for someone to contact me which nobody has done as of yet?