Returns policy should be flexible if the garment is faulty! purchased 4 shirts over 28 days ago,but only recently opened the package for an interview tomorrow. The other 3 shirts are perfect, but not Blue. A very minor colour fault in the front of the shirt, but as not wearing a tie, it is visible above the suit eye line. My £329 suit I purchased in the same store yesterday is excellent. My expectations are not the same as the she/he manager in your White City, flagship store, she/he offered me another shirt for £35. Not a happy customer, 75% perfection is unacceptable, left the store without the shirt, purchased an excellent faultless equivalent shirt in Charles Tyrwhitt, where I will be shopping for all my future menswear and suits in future.

The ordering process simple and the shirts were delivered on time. The shirts are great quality and look excellent. I’m delighted with them & much cheaper. I’ll be back! 😍

Returned an item for exchange for a bigger size. Nothing arrived, on chasing them up they 'lost' the parcel. Sent a replacement only to find they sent back the same size as the original. 6 weeks later, I still don't have the item I wanted. Incompetent.

All 4 shirts received and very short sleeves :(

The customer service representative was extremely helpful. The rep's name is Sorrel. The minor issue is that the customer service lines are unreachable. Aside this, the engagement was 5*

The agent initially refused my statutory right of return for faulty goods, they then ignored my first request for an exchange and went for refund instead. Also, I had to reach out again to get the postage cost refunded as well. Very, very poor all-round, I wouldn't recommend Hawes and Curtis or use them again myself.

I ordered a jacket from Hawes & Curtis over 3 weeks ago! I have tried to speak to their customer service team who just keep giving me excuses about trying to figure it out with Royal Mail.

They responded to my query immediately

I am loyal client for H&C for the last 20y and they never failed me. Once again, last time an issue raised (not quality but delivery), the solution was accurate and fast. Thank you.

Never again. No customer service. The exchange items takes weeks not 10 days which is far too long. Other companies solve any issues within days, but not H & C. My fist and the last oder.