Nice clothing…below par customer service. Everything has been very hard work during my most recent purchase. I will definitely think twice before ordering again.

Took my money for 3 shirts .then said they didn't have one of the shirts they said they would refund for the shirt they didn't have, why take the money for the third shirt when they knew before they sent them they only had 2. Now I have to wait a week for refund, very manipulative, I would like to hold their cash for a week.

The response to my order was prompt. I was advised on the status of my order and offered a good deal on replacements for items out of stock.

3340234 - Second order, brilliant all round.

I ordered a suit for a ceremony with a special discount offer but my package was never delivered. H&C declared the parcel lost and made no effort to arrange a new delivery and simply told me after 1 month that I would be refunded. So I didn't get my suit for the ceremony and have to order it again without the same discount. I called customer service, who told me it wasn't their problem and that I should complain to the transporter!

I had a fantastic experience working with Alexandra while shopping for a tuxedo for an upcoming wedding at the Jermyn St Flagship Store location. She was welcoming, knowledgeable, and took the time to understand exactly what I needed. Alexandra’s expert advice helped me find the perfect fit and style, and she made sure I felt confident and comfortable throughout the process. I highly recommend her for anyone looking for top-notch service and personalised attention!

I ordered 4 of the Non-Iron White Twill Fitted Slim Shirt with (double cuff) on the Saturday night and paid the extra £5 for 24-hour delivery (Why not?) The shirts arrived first thing Monday morning at 09:30am in a professional Hawes & Curtis corporate coloured box, it looked fantastic. I tried the shirts on and they fit perfectly, the thick twill is excellently put together, the collars have stiffeners in them already and the cuffs are 2 size adjustable. I couldn't be more pleased with my buying experience and I'll be returning soon. Thank you to everyone involved in making my purchase with you a memorable one.

White City, Westfield branch's staff was very rude. The guy started finding me my size, showing me everything, but when he realises that I am in doubt that whether to buy it or not, he just left me. After I went to Moss store the staff was very helpful, polite and smiling. Probably, will buy from Moss soon my lovely suit. I recommend Moss Bross. P.S. I am independent customer. I just mentioned Moss, because I really went there and got what I need, and the service was good. Thank you

What a shame that customers can only talk to a "BOT"!! I was sent a referral voucher offering me 20% discount off my first order, which didn't work. I have tried talking to their BOT, which was useless, and I have emailed, but that has been ignored.

Why have you removed all your bigger sizes from your website and playing with people's time/mind on your small size. No one has asked you to do black Friday sales so if you can't reduce your shirts at this time like other shops, then please stop advertising and wasting people's time to browse through you small sizes sales shirts. I guess you are playing with people's minds.