Highly recommended. Very knowledgeable fitters with fantastic customer approach. Job done perfectly.

dave was highly professioal, prompt and friendly. Fitted a boiler and 9 rads in about 2 days. Once fitted he explained the workings in simple terms. Very impressed.

Full central heating replacement. Very professional and organized. We decided to supply a couple of our own radiators and were let down last minute by the supplier. Lee and the team were very understanding and worked out a solution to install the rest of the system and return free of charge at a later date to fit the missing radiators. Really happy with the final outcome!

Terrible communication. I approached this company for a quotation for loft and underfloor insulation as part of the government incentive for improving energy efficiency. I had a surveyor call at my property three times, measuring up, took time off from work on each occasion, for the same measurements to be taken. I eventually applied for the grant and was awarded the grant amount, a date was given to me to start the work, only for this to be delayed, meaning that I had to request an extension to my grant. Finally, to be told a further survey was required after the grant had been awarded and on that survey, told that I couldn't have the work done as the original surveyor had been a student and didn't know that the improvement did not qualify for a grant. Communication was terrible and I am glad that the work never actually completed, as judging from the initial contact, I can only imagine the work would have been of a similar standard. I have read the reply provided by Smart Energy and unfortunately, I don’t see any right to reply. As their reply to my post states that my proposed work no longer met a criteria. Why was that? I was told that a room in roof should have planning permission, this is not correct as my local council confirmed that the room in roof falls under a permitted development free from planning application approval. They said that a room in roof should be a liveable room, finished and decorated. Actually, a room in roof simply needs fixed stairs and ventilation to count as a room in roof. This company have completely wasted my time.

I had the best experience with the boiler engineer who came to fix the boiler in my house today. He was very friendly polite and down to earth person. I couldn’t expect than anything from what he did. He left the place very neat and tidy after his job. Superb finishing touch.

The whole process of having the insulation fitted in both lofts within one day was carried out by a very professional team. They were all very friendly and always double checked on specific areas in the two loft spaces as to our requirements. We cannot praise the whole team enough from the first visit by Martin (the surveyor who provided good advice as to the way forward) to Olivia in the office and to Tom & Lee during the installation process. We would not hesitate to recommend Smart Energy to anyone wishing to upgrade their property insulation. Thank you. Elaine & Ian Parton, Shrewsbury

I had a complete rip out and install, 11 Rad system. The work took 3 days and I must say the guys that came were brilliant and professional. The quote was very competitive although not the cheapest. After reading up there reviews it was worth the little extra. (You get what you pay for). Our new system works great at the moment and hopefully the aftercare is as good as the install. Hopefully smart energy doesn’t become like British Gas etc and continue on the path they are on. I would highly recommend this company to anyone that is getting central heating work done in the future. I had lost count how many cups of tea I made over the three days but I must be a guru by now. Thanks Dave and mark. Top lads!! And thanks smart energy for a smooth experience throughout.

Great service would highly reccomend Smart Energy the engineers were polite & friendly, nothing was too much trouble. Overall a really good experience at a competative cost. Thankyou all involved

Excellent service from the whole team who sorted out our grant for cavity wall insulation right through to the install. Everyone we dealt with were friendly and professional. I would recommend them to anyone. Nothing was too much trouble. Well done all especially Piper for the admin and Terry for the installation.

Superb service. Great product. Has transformed a house which suffered from severe condensation issues. Martin was simply brilliant to deal with. And the fitting team efficient, courteous and left everything tidy. Would highly recommend this company and their product.