Five star from start to finish. Chris was excellent on the phone, giving very professional advice and an extremely reasonable price which was lower than their competitors. Further to this, a person came out to give an in-house survey of what was needed. On the day, Daryl the installer, was outstanding and we are very pleased to have hot water and central heating back again. Cannot recommend this company highly enough.

Excellent service from start to finish. Chris extremely helpful with arranging quote to match my needs followed up by a prompt response from Louise in the office once I had made my decision on best time to book in. Darren then arrived to fit the boiler. Credit to the company a punctual, courteous, hard-worker who made sure everything was clean and tidy once finished. Explained everything making it a very smooth process. Very happy, thank you.

From start to finish the communication, survey and installation was extremely good. They said what they would do and when they would do it and it worked perfectly.

Top company, had a new Worcester Bosch boiler installed by Smart Energy WM. Brian the surveyor came round bang on time for the appointment. Brian was really helpful and gave us a few different options and advice on our options. No sales pressure, just good advice and available options. He left us overnight to mull over our choice and advised Louise would call us the next day to check if we wanted to proceed. As promised Louise called the next day to discuss finance options and take a deposit, she was really helpful and we placed our order. It was a very smooth process. Within 30 mins we had a date for our work to commence. Again as promised the engineer Tom called us en route with a ETA and arrived on time. We were a little concerned as we have a light coloured carpet in the hallway but as soon as Tom arrived he covered all the carpets in the areas of works with a product I’ve not seen before, called roll and stroll, it’s a thick sticky cling film carpet protector which was great. The installation went very smoothly and the electrician arrived in the PM to install our Hive and he very patiently showed us how it works. From start to finish Smart Energy were brilliant and I would highly recommend them as a trustworthy company. Keep up the good work guys and thank you.

We would highly recommend Smart Energy, on the installation of our gas combi boiler and radiators. Smart Energy were very polite, helpful and informative from start to finish. Also extremely pleased with the final finish, the boiler and radiators work perfectly. We were so pleased that our daughter also used them to change their boiler etc.. A very big thank you to Steve, Matt and Smart Energy a job well done.

Excellent engineers who went above and beyond to meet our high expectations. Lee and Chris were very accommodating and made themselves available for any queries. The only negative was the ICT systems which caused some confusion with automated emails. Overall I would give smart energy 4.9!

A brilliant company! We were losing hope on getting a new central heating system after so many quotes and misinformation but our faith has been restored. 6 radiators, new gas pipework throughout and a new boiler installed within two weeks for a much cheaper price than we had previously been quoted. Brian came round and went through everything in detail, giving us a detailed quote and answering any questions. When we went ahead we explained the urgency and Smart Energy managed to fit us in the next week. We were informed when the engineer would come (first to measure up and finalise details and then to install) and kept updated during every step. We also ordered column radiatiors from another company which were delayed, but Smart Energy simply said they would come back and fit the new radiators with no extra charge when they arrived which saved us alot of worry. The company is fantastically organised and effiicient. Thank You to Lee, Steve and Brian.

Trustworthy, very competent company. works carried out to a very high standard

We are more than happy with the work carried out by Smart Energy West Midlands. We had a boiler replaced, the surveyor came out and advised on the most suitable boiler for us and the actual boiler was installed 3 days later. Mark the boiler fitter did a great job leaving everything clean and tidy and fully explained how the boiler works.

I am very happy with the work undertaken by Smart Energy West Midlands. I have found them to be responsive with the work completed to a high standard. All communications have been helpful and friendly.