Not an easy company to do business with. They don't pack their orders to prevent damage in transit, then hassled us with many password resets before addressing the replacement. I meanwhile decided that their $22 binders were not worth the purchase price--they don't close completely. So I asked to return them in exchange for the $11 model--and they insist on me sending them pictures to demonstrate what I don't like--and what they should already know. Clearly Bindertek thinks that customers have nothing better to do with their time, which is insulting. This purchase has been nothing but a waste of my time.

Back order of binders from a binder company and still no word as to the status of the order. Ordered in Sept I am going to call and cancel the order and find binders else where

A bit more expensive than the regular mass market binders but so much better. I have fifteen year old binders from them that still look like new. Any downside? The new generation of binders dont match the old in color or detail. Close, but not quite. Otherwise still very happy

I received my order and two of the products were damaged/did not work properly. I emailed customer service with a request to hear back and have a question answered before I returned the products. I NEVER received a reply back. I ended up returning the products (well within their return parameters) with a copy of my email to their customer service rep. I'm asking for a refund for both the products and my shipping due to the fact I paid for return shipping. I'm waiting to hear back however I am not overly confident considering the customer service (lack of) I have received thus far. Inadequate experience due to lack of communication on their end!

The books took a long time to get here. It would also be nice if the construction on the hinges were tougher. We were looking for a binder that has the ring connector you have but the rest of the notebook doesn't match the toughness of the rings.

My last order was fine, but the order before this was problematic. Of the 4 binders ordered, 3 were damaged and because of the small number ordered, it was cost-prohibitive to return them. I ended up giving them away. Also, the pocket folders were just loose in the box but fortunately were undamaged; when I order them from other outlets, they are in their own packaging so as not to be damaged. Finally, twice I've had to wipe the sheet protectors because they are dirty with dust, which defeats the purpose of the order.

Your shipping rates are unreasonable and far exceed customary fees by other online vendors. I'm an amazon prime member and, frankly, if they can send me something via UPS for free, why do you charge $35 for an 8 pound box?

The "experience " was fine. It's the product that was disappointing. I ordered the same binder that I have ordered twice before. Obviously, very pleased with earlier orders. However, this recent one was a poorer quality product - more similar to what I might find at Office Depot.

The binders look nice, but price is high - and a high percentage arrive damaged every single time. Customer service has been good- they do replace the damaged binders - but this game is getting old. I don't pay high prices for high end binders for my clients just so that I can spend a lot of time and money every time to return them. I'm definitely looking for better options.

The binder cover won't even close it stays open. The rings aren't very strong they are just like the ones on Wal Mart notebooks. I've had for a month or so and the top ring is starting to stay open a little which snags my sheet protectors.