Super friendly staff resolved several small but annoying issues with our bed that emerged some time after it had been delivered. When I contacted Warren Evans about the problems with our bed, I was quickly connected to the right people in customer services. Merve in particular listened, asked good questions to better understand the problem then allocated the right support staff to come to our house and rectify several issues. It turns out there were three problems and they have all been fixed. Warren Evans really do care about the quality of their beds and of their service.

Wonderful service as always. My advisor (Merve) was super helpful and wonderful to deal with.

Very good attention and communication, lots of patience and excellent manners,

The staff who helped me order my bed were very helpful and patient with me as I made my choice. It was useful to have the online appointment where I could be shown examples of beds in the showroom and ask lots of questions. I was kept updated when there was a delay to the agreed delivery date (flooding had affected workshop production) and Marcin could not have been more efficient, friendly and helpful. The delivery men on the day were polite and did a great job getting the mattress up a tricky flight of stairs (very hard work), and they ungrudgingly wore shoe covers in my no shoes flat! Importantly, the bed itself is perfect for my bedroom and the mattress is super comfortable. I would not hesitate to use Warren Evans again and will be recommending them to anyone who is looking for a new bed,

Excellent customer service that helped answer some specific delivery questions and requirements. Helped solve things without any issues and put my mind at ease. Can highly recommend. Quality wise - I've been a customer of Warren Evans before and it's always excellent.

Exceptionally helpful and knowledgeable staff. Honestly have to say that they know their stuff and while recommending a better option than the one that I selected, they did not try to upsell me. Rather, the approach was to highlight the differences between my choice and the preferred option, and then let me choose the one that I was more comfortable with.

Excellent all round. Great ordering process Good product Excellent delivery and set up of bed Had an appalling experience with Emma bed which we returned and Warren Evan’s were a breath of fresh air.

Warren Evans are a very down to earth, straight forward and honest company to deal with. We had a bad experience with a John Lewis mattress. As we had a Warren Evans bed that has lasted over 10 years, we decided to look at their mattresses. We visited their warehouse and Gul was very helpful in helping us choose what we wanted. There was no pressure and it all felt very genuine. The choice of mattresses is less than John Lewis but I found this a better experience as it can be overwhelming when there is too much to choose from. The delivery ran smoothly and the delivery men were professional and friendly. So far we are loving sleeping on our new mattress and love the fact that we can turn it over and all the filling will resettle. Gul has also been very helpful with aftercare questions that we had. My husband wasn't sure when I suggested Warren Evans as he has always been a loyal customer of John Lewis, however he is totally won over my Warren Evans! Do ask for written instructions regarding turning and rotating your mattress as the guarantee is void if you do not follow them. The instructions we were given are different to what is on their website. We would definitely recommend them.

Fabulous online chat help from the lovely Sara who was very patient and informative and who guided me through all the best options. Generally, I find online chat services quite frustrating but this was a wholly different experience. We have purchased from Warren Evans previously and the quality of the beds and mattresses is second to one so this is a company which gets a big thumbs up from me generally in any event. Thank you Sara!

Some problems on website but personal and helpful service from Gul via telephone.