Your website is a revelation! Best range of high quality kitchen tools at the best prices. The only place I could find a cheaper Japanese knife is by travelling to Japan and that would cost several thousand in travel! My Carving set gift was dispatched and arrived swiftly and well packaged. Thank You so much Nigel of Colchester

I placed an order which I was told was shipped on Monday . They now seem to have given up on Christmas deliveries. They are blaming DHL , but DHL are waiting for the parcel. Beware of their delivery promises.

Ordered 15th Dec and delivered on the 17th. Great value deal for an Xmas present. Its unfair to judge them on shipping factors outside of their control. Customer service was also quick and friendly.

I've always wanted a decent set of kitchen knives and was recommended to look at KitchenKnives.co.uk by a friend who is a chef. I'm very glad I took his advice. I got a very good deal on set at a very good price. My order arrived within a few days, despite having been told that there would probably be a delay due to the current industrial action. I'm extremely happy with the knives. I won't hesitate to use this company again or to highly recommend them to others.

Really happy with the service — they had a product in stock that I couldn't find anywhere else, fairly priced; was packaged and delivered really quickly via DPD.

I used KitchenKnives for the first time recently and was really impressed. The product quality, price and service were all excellent. I've also really respected their honest, transparent communication. Really pleasure to deal with. I'll be back again.

I placed two orders on 10 December. Despite postal strikes etc the items arrived very quickly, in perfect condition and very well packed. The website is easy to use with a great range of kitchen ware and communication is excellent. I will certainly reorder.

Ordered a Global knife in the rush of Christmas, in an environment of strikes and DPD falling over. The knife was the cheapest I could find online, the delivery was fast and efficient and the customer service was prompt and courteous. Would heartily recommend!

Excellent service. Despite all the strikes and disruption which is completely out of their control my order arrived in good time.

I bought a carving knife and the metal darkened after first use. Lucy Williams from customer services was unhelpful, dismissive and defensive. She would not give a refund, exchange or store credit. She advised me to buy a metal cleaning cream which I did out of my own pocket, which still did not solve the issue. She said I would have to send it to the manufacturer and wouldn't take any responsibility for a product that they've sold. Easier buying from Amazon in the future as they have a no-quibbles return policy, instead of these small unregulated websites that get away with whatever they want.