This is an edit of a previous 1 star review. Logistical issues meant my order, which I needed for a particular date, was significantly delayed and, although initial communication about this wasn’t great, once they made contact Vickie and colleagues at kitchenknives.co.uk did everything they possibly could to provide me with the information I needed and check the status of my order, providing regular updates (including status with DPD). All at the busiest time of the year, and even though my order wasn’t of a particularly high value A sign of a good company is how they deal with things on the (rare) occasions when they don’t go well, and in this case kitchehknives were excellent. Would definitely recommend them.

Absolute waste of time company, ordered 08:00 on 1st December, they state next day delivery, I gave it a week or so due to strikes etc, emailed asking where order is, no response, now it is a week before xmas. I have no contact or info from this company. My online order account still says processing, the price has even dropped for the same knives I ordered, so clearly someone is working there......or they are about to go bust, take peoples money and don't deliver then go bust so saves them refunding. ****AVOID***

Easy transaction, fast delivery. Very pleased with the whole experience.

Parcel has been delayed for 10 days. I emailed and have not had a response. I rang and the phone lines have been disabled. I ordered for a Christmas present and it has been lost by DPD. I want a replacement sending so I can get it in time for Christmas but I can’t get in contact with anyone!

I was very concerned about the negative reviews, however I had a very positive experience. Ordered a chef’s knife late afternoon on 13/12/22 and it was received this morning 15/12/22. Cannot fault the product or the customer service. Will definitely use this company again.

Order number 1200092270. Black Friday con to lure customers into their website. 53% off a three piece much sought after heston pan set. They said that they accidentally left it 'in stock'. But if you check their company accounts, this isn't a tiny company with a few staff. They knew what they were doing with a big offer and then trying to swap for other items that were indeed in stock. When I then spotted the individual items that made up the same bundle were still in stock, they said they were showing incorrectly too. I don't often write revIews, but these guys aren't about customer service as a brand. They are focussed on an aggressive marketing plot plain and simple. Very disappointed not to get the pans after weeks of research.

After reading a terrible review for this company I was worrying that I wouldn’t get my expensive knife block that is a present for my son. The poor review could not be more wrong. This is an amazing company to buy from. I did also have issues with the age verification. There is a glitch in the system. It happens. I then rang up and the phone was answered immediate by Carol. She was so helpful and stayed on the line whilst I sent my driving licence through, Checked it had arrived and then confirmed that my knife block was in stock and would be sent out to me immediately. I received it the next day (today) and am so pleased with it. I do a lot of online shopping and would absolutely use this company again and would 100% recommend them.

Unnecessarily complicated ‘automated’ age check that didn’t work during checkout, despite paying with a credit card and providing electoral roll details.

Wish I have check on Trust pilot REVIEW before I placed my order! I purchased my carving knife (order ref: 111524) on Saturday 03.12.22, so the website sent me to verify my age and I did! I had it so many time and it keep failed as the system is USELESS! so today MONDAY 05.12.22 1210 I rang the company Women answer the phone told me that I need to sent my passport & photo id which include my home address and I did! BUT WHY USE THE AGE VERIFICATION PAGE WHEN YOU STILL NEED US TO SENT OUR PHOTO ID?? WHY NOT JUST SENT US OR STATE THE FACT YOU WILL NEED ID TO BE ABLE TO PURCHASE ONLINE???? I WILL MAKE SURE THIS WILL GO TO ALL GROUP CHEF'S PAGE ON FACEBOOK "DO NOT BUY ANYTHING FROM THIS COMPANY" DISGRACE!!! PLEASE DO NOT USE THE REQUIRE BY LAW AS YOU FAIL TO INFORM IT ON YOUR WEBSITE WHICH PHOTO ID AND PASSPORT IS REQUIRED!!!!!

Great company to deal with, good website, accurate stock levels, efficient shipping and great prices. I've now used them 3 times, perfect transaction every time.