After initial issues, Shipsurance came through and covered the cost of insured packages that were lost.

Paid my claim with no hassel Thank you Shipsurance

We are very happy with your service!

Easy claim process and paid super fast. Makes it easy to keep my customers happy!

As you can see their response is to blame me for not doing what no small business can afford to do. If I have to have a paid appraiser on staff to use their insurance it doesn't make financial sense to use any of the companies that they provide insurance for. I used Pirateship to send my package because their rates were better than going direct to UPS. If I have to have a paid appraiser on staff to meet the demands of Shipsurance then I might as well UPS directly because in the long run it's much cheaper and I won't have to jump through hoops that make no sense.

DO Not, absolutely do not use this company. Fedex lost a package and when I filed a claim through Shipsurance they told me that I would have had to have a formal, by a qualified, appraisal company before I shipped the package. So... if I ship 60 packages a month I need a staffed appraisal company to be on call whenever I want to ship a package? Who in their right mind would agree to that? What a scam!!

Shippo insures through Shipsurance. Another rip-off. I have a (legitimate) claim at Shipsurance, they don't want to pay, but ask for the same thing over and over again as if all my letters and documentations fall on blind eyes (and deaf ears). 2 women in that office, who are they? Are they hoping I finally give up? Never again will I insure with them, money thrown out the window.

I started using Shipsurance because of their integration with Shipstation. I have payed insurance for over 150 packages, when I had to make my first claim they requested tons of random information (Even more than FedEx) which I provided and then ended up denying the claim becacuse my packaging is not generic and has my brand logo in it. They should explain their service before accepting companies' money. Very bad work ethic and I am already looking for options to completely close my Shipstation account. I will learn from the mistake of ever making business with this kind of unprofessional and unethic companies. Lesson learned Reply: All your replies to negative reviews are justifying your sketchy and shady methods of business. When you deal with business owners you should not try to navigate your way around the obvious lack of information in your service that leads to people paying for a service that they do not rely on, SPECIALLY insurance services. Plus, having my logo in my box would be an excuse if my box was stolen but it was smashed to pieces by FedEx. How does that benefit me or my customers? I had to give a full refund to the customer because I actually value them and I would never make an excuse to avoid fulfilling my duty with them. Keep up the bad work, maybe you will eventually go out of business.

I get coverage on every shipment through my online store with this company. When my customer got a damaged package, I had them take a photo of that package and submitted it to this company the same day. It took a week and no additional emails to get my insurance claim approved. Very easy and I will keep using this company.

Super convenient, quick, and easy. Filled out the claims questionnaire and was immediately processed.