Horrible. They ask for documents on clear damage. Box is smashed contents destroyed. Do not use these people go with UPS - much better service and attention. #shipsurance does not want to pay so they continually think up reasons to ask for another document. You provide then they ask for another document. they are hoping to tire you out so they do not have to pay. It is time consuming and irritating. I will no longer use Stamps.com because of this horrible insurance company.

We've repeatedly uploaded the documents requested and they continue to say they have not been received. Some claims we've uploaded the documents 2-3 times and they still claim they have not been uploaded. They have yet to respond with an answer after sending several emails asking what the problem is on their end. Zero integrity and terrible service.

I received a warning from Shipsurance stating that my claims ratio is above expected level. Not sure where it came from. My total claim with this insurance company is one after dozens of buys. If it cannot handle the claims, it shall not be in this business. Also, the oddest response from a broken set claim is that it would only pay one piece of the whole set value. I never had a bad experience close to it when I work with USPS, Fedex and UPS damaged item claims. Stay away from this company.

I want to share my frustrating experience with Shipsurance. Despite UPS declaring packages as lost or damaged, Shipsurance requires a signed affidavit from the recipient before processing any claim. This not only delays the process but is often impossible to obtain, leading to denied claims. Vendors are forced to reimburse customers within a reasonable timeframe, but Shipsurance’s 20-day wait period for filing claims is way out of line with the requirements of UPS or USPS, causing significant financial strain. Additionally, their retrospective audits and demand for repayment for claims already settled if the package is later delivered are both unethical and unfair, placing undue financial burden on vendors. Furthermore, Shipsurance requires an enormous amount of back-and-forth documentation and photographs, which seems designed to consume hours of a vendor's time, frustrating them and making the claims process even more cumbersome. Vendors who know that time is money find this approach particularly burdensome. For example, I recently received a notice from Shipsurance requesting reimbursement for a package that was eventually delivered after the claim was paid. Despite having no control over the delivery, I am now required to remit payment, which adds to the already significant financial strain. I strongly advise potential users to consider these policies before choosing Shipsurance for their shipping insurance needs. Their practices delay resolution, incur additional costs, and make it extremely difficult to get rightful compensation. The Shipsurance terms of service include the following relevant points: Claim Filing: Claims for loss must wait 20 days for domestic shipments (40 days for international) before filing. Affidavit Requirement: A claim statement or affidavit signed by the recipient is required. Retroactive Billing: If a package is delivered after a claim is paid, the vendor must reimburse Shipsurance upon their demand.

A $5000 guitar got broke in half by UPS! They refused to pay for it, they would only pay $300 to get it "repaired" !! I told them I paid for $5,000 in coverage, NOT $300.. They don't care! Greasy company and the women who work there are vile and uncaring!

Horrible. Don't expect to be pai if you have a UPS damage claim. F-rating.

After using PirateShip and Shipsurance for about a year, Shipsurance has decided to DROP our company for having the nerve to file a claim for a package that arrived damaged. They SEEMED like a better option in comparison with lower rates. Bear in mind, we've only had ONE prior claim, making this the second. (which I'm not expecting) I guess this company only works if you are lucky enough to never have missing or damaged packages. It is beyond pointless to buy insurance when the insurer will just drop you for using the service. We would recommend anyone not to pay for this sub-par service. EDIT: After talking to Shipsurance, they just reiterated that they will no longer support us. Their response is a joke.

It brings peace of mind. I include insurance with all my orders, so if anything goes wrong, they handle the fight for me and ensure I receive the compensation.

I’ve come to greatly appreciate Shipsurance. Easy to make a claim and share with the customer to confirm, and payments come quickly with just a few easy-to-find attachments and no back and forth hassles.

They made the process very simple, clear, and concise! My claim was processed and paid out within a week.