Shipped a computer through a third party computer selling website and they insured it with Shipsurance. Customer returns it for whatever reason and sends it back through ups, but when I receive it the computer is completely decimated, clearly due to a lack of fragile handling during shipping. I file a claim, spend nearly a month going back and forth with these people with photos and documents, only for them to close the claim because i shipped it in a computer CASE box (it wasn’t even the same case as the one i used for the computer). What was i supposed to do? Slap a label on the actual computer and send it that way? Since then I’ve sent several messages on what I should do now, since I’ve literally lost a 850 dollar computer with no compensation, and they refuse to answer me. Absolute sham of a company. Edit: They reached out and helped me out, thanks.

Shipsurance is a great service that is easy to use, has quick turnaround times for claims, and a hardworking team. Utilizing Shipsurance has significantly increased customer satisfaction for our company's lost and damaged shipments.

Shipsurance makes filing claims easy and quick. Definitely a time saver. I have been using them for 2 years now. Very happy with the service!

Complete sham. Have shipped hundreds of packages over the years with minimal claims and get a letter advising they will no longer cover us. They will accept that payment all day long but come time to actually use the service and god forbid you have anymore than a handful over the years they will just cut your ability to insure your packages. If you can avoid this company stay far away. And below they say they handle every claim yeah that is until they decide to cut your business out of the ability to use insurance because the carriers can’t handle any packages with care. Maybe you should talk to them instead of causing issues for a small business. If I could give this company zero I would cause that’s what they are.

Shipsurance is a game changer for those who sell online and ship a lot of packages like me. The claims process is so easy and customer service is A+++ if you ever need help. I never ship anything without purchasing insurance through shipsurance. It's a pleasure to pay for their coverage.

Always fast, quick, and excellent service! I have never had an issue with them, so it’s surprising to see so many negative reviews. They do require some proof and documentation on both sides, so that’s probably why their claims aren’t going through. I’ve been using them since 2019, spent thousands of dollars with their insurance, and have always had my claims paid out when a package was lost, stolen, or damaged. Phenomenal company!

I gave them all the paperwork they asked for and of course they just want more and more. They are con artists with no respect for their customers. I have spent probably 5,000 to 10,000 with them in the last few years and they wont even pay a lousy 158.00. Shame on them. Hopefully someone will shut this company down because they are not paying those who are honestly insured thru them. Please anyone reading this DO NOT TRUST or USE THIS COMPANY!!!

Filing a claim is painful. Everytime we supply documentation they ask for more. It has been going on for months. We have supplied dozens of invoices, photos, etc. We send reams of documents and then they ask for more. It is like playing a game of whack-a-mole. Find another company or use the carrier's insurance. You get what you pay for here. Garbage. They called us once a month ago and then have gone into the black hole when we call them. THey paid tiny claims without a hassle, but now that there is a signifcant claim they have become brutal to work with. My advice not to walk away from them, but to RUN RUN RUN Over the past month we have left many phone calls. THey have ignored all requests for a live phone call and resort to sending the same form email over and over again. They throw up obstacles to making progress. The response from Todd below is frustrating to say the least. I had asked him for the email address of the CEO of his company and of course did not get the requested information. Look, there are lots of other customers that seem to have made the same complaints as me. Can they all be crazy? I wish I had read the reviews before I trusted this company with a shipment worth thousands of dollars. The 19 claims they claim to have paid were all small claims-- over a period of a great many years. From reading reviews, it looks like when there are sigificant claims is when the issues arrise..

Literally the worst insurance company I have ever dealt with and Pirateship should drop them and use another insurance company. I have paid hundreds of dollars for insurance over the years on shipments and the one time I finally have to do a claim, they are an absolute pain in the ass to work with. Literally obstructing my legitimate insurance claim and continue to ask for one more thing every time I provide all the evidence possible to move my claim forward.

I used pirateship that uses shipsurance. It's a TOTAL FRAUD! You will never be paid. It will never end. It's always another task, another screenshot, another picture, another document, another excuse for why it's taking so long. When you've completed every absurd quest you're sent on, and they can't find any reason to not pay your claim, they just flat out stop responding. Here is what was sent to them and they are still not paying the claim. I Provided the following: Photos inside and outside of the box from recipient of package. Photos of proper packing materials and box carton from recipient of package.Which includes ample amount of packing peanuts and heavy duty bubble wrap. Roughly 3- 4inches of protection exceeding UPS shipping guidelines. Damaged item pictures - several of them from recipient of package. Screenshots of communication from my Ebay account from the buyer/recipient sighting damage and attesting its non repairable. Receipts/Invoice/Screenshots of the purchase amount of shipping and insurance through Pirateship. Receipts/Screenshot of actual withdrawal of funds from my credit card on file that paid for the purchase amount of shipping and insurance through Pirateship. Screenshot of of tracking information showing delivery.. Screenshot of the Sale transaction and invoice from Ebay showing the amount the item sold for. Matching what the insured amount. $700.00 An affidavit written and signed by me that I spoke with the manufacture at their 800# with the date and time and was informed that since I did not originally buy the machine directly from them, I am not their customer and they will not put anything in writing. Also since the manufacture of the machine only deals with clients with corporate accounts. They do not make repairs and do not sell parts. Now as of 6/21/2023 they requested and now have additional screenshots of attempted written communication with the manufacture of the machine, reinforcing my written affidavit provided weeks ago. (again I am NOT THEIR CLIENT and did not purchase this unit directly through them nor do I have a corp. account with them) requesting "something on their letterhead for a repair estimate" dated 6/15 and again for 6/21. Screenshots of the Replacement price of the machine today from 2 separate vendors. Grainger and Zoro. Ranging from $1,900.00 to $4,500.00. Resent all email correspondence and Multiple attempts of contact with Pirateship chat support and emails when Pirateship stopped responding to my claim for 8 days. Written request for Pirateship to move claim along. Notice that customer initiated a chargeback and is attempting to force a return ship. Please note:the box is still with the recipient and has NOT been shipped back. .. Screenshots of my ebay account showing the Claim. The return request. Funds reversed and on hold in my account. Almost 3 weeks now and still asking for more information. How about just pick up the box and inspect it yourself like reputable companies like UPS or Fedex? That would have been way too simple I guess.