I rarely have good experiences with shipping insurance providers. This one is no exception - it wasn't great, but it wasn't bad. My original review was 1-Star, but I think it was unjustified; I felt I was going to get completely screwed as it was taking so long and the rest of the process wasn't very easy - so I was angry. They've since finished my claims and paid it out, so at least they're honest in those dealings. Pros: - Integrated with Shopify Shipping - Very economical - Easy to *start* a claim - Pays out directly to PayPal if you want that (So it's very quick if they approve; as opposed to a check in the mail) Cons: - While the contract is purchased from Shopify; everything else is done outside of it - and their integration doesn't pull enough information so it's difficult to compare back and forth - Their system is broken. The on-site messaging didn't work and I kept needing to rely on email. The upload system didn't work, so again - email. And their system didn't really keep track properly of what was sent - eg: I couldn't see what photos / other items I had given, couldn't see messages, etc. - I feel they have a lot of potential here, but it really fell short and just ended up being annoying to use - Their system, or their team - unsure, would constantly just send the same "Update" asking for some information. It'd be a copy/paste of the exact previous message, even though I had just sent in something - so they wouldn't explain what was still needed, or what was insufficient. - What they would ask for was not clear; so I kept providing them the wrong things. For example, one part they'd ask for a pre-shipment packaging photo and then directly next to it they'd ask for "Photos of all sides of the box". I didn't have pre-shipment photos; we only do that for LTL - not for each UPS shipments that go out - so I kept needing to bug my manufacturer to provide something. Then it turns out that second clause was referring to after-shipment, which wasn't clear. Plus in some cases - stock photos were acceptable. - They require that we send a link to a form for the customer to fill out. I've never had to do this with an insurer before. Personally, I feel the customer should be removed from the process as much as possible so it's a good user-experience. If there's damage, we have them document - we pick it up / trash it depending - and give them a replacement - Kept asking for repair quotes from multiple parties; but our products can really only be repaired by the manufacturer. We can give you a quote for that - but not others. They were fine on this, but again - wording unclear It just wasn't a fast and easy process. We've done plenty of claims before and are usually pretty quick to send everything that should be necessary; but this just felt like pulling teeth. But - they paid out, finally. So I guess that's something. Maybe if I had more experiences, this would get better (Or worse); but we've already decided to not ship via Shopify Shipping anymore anyway as our UPS rates got a lot better - so will be insuring via other means.

We were using a different shipping insurance company last year and the claims process was slow, required ridiculous wait times and sometimes narrow windows to file and handle claims. With Shipsurance we've been able to work through claims quickly with minimal back and forth, which makes us an our customers happy. The only reason I didn't rate a 5 is there could be some user features adjusted in the claims process (file size limits, storing recurring data).

Shipsurance is a SCAM! becarful if you are going to use them. For example I am selling a set. Earrings and necklace. One SKU, when it comes to pay me. They are breaking down the cost to half even if only the necklace is broken! Tried to explain that the cost of producing the necklace is more than the earrings to their customer service but they are completely rude, unprofessional and have zero experience in how to treat a customer! The funny part is. They want me to put the price of the necklace and the price of the earring in the product description that way they will not break the price in half.. like what?? Is that a joke. Today received a letter from shipsurance saying Due to adverse shipping claims we are not covering anymore claims. Guess why they said that? Because I asked them to talk to a manager. Few days later I received that letter. Be aware before using these people. YOU CAN'T TRUST A SCAMMER.

They epitomize everything that is wrong with insurance companies. They are such a gross and unethical company and will find any tiny loophole to weasel out of paying a claim. For example, if a customer discards some foam packing material after unboxing and then notices damage later on, that is deemed to be grounds for closure of the claim. This is after you spend days providing more information to them using their archaic web portal. Furthermore, you have no chance to appeal or resolve it, their decisions are final.

Like others have claimed, shipsurance is a total scam. They make it nearly impossible to get paid out of a claim constantly requiring ‘one more thing’ every single time you fulfill a request. At this point the shipping carrier has admitted in writing that they cannot locate the package, I’ve submitted all the required documentation for the transaction and I’ve had the recipient fill out an affidavit. Now they want a copy of a police report for a package the carrier admits to effectively losing in transit and to make matters worse they require the intended recipient to fill it out! I’ve put this insurance on numerous packages never having to have made a claim once until now and they’ve happily kept all that money. Now, the one time I need them to follow through on their one commitment as a business they do everything they can to not have to make good on their business model. Unbelievable. Update: police department stated it didn’t matter who filled out the police report. Police report was filed and submitted and SURPRISE shipsurance is asking for more information. Now they want the other party’s email address even though they submitted and affidavit. Doubling down on the scam claim.

Shipsurance is a SCAM! My package was insured for $1300 and after it got destroyed by the courier, Shipsurance insisted on devaluing the payout amount to fraction of what I insured it for EVEN after providing them a receipt proving I paid $1229.51. They sold me a $1300 policy and now after the package was destroyed, they refuse to honor their commitment. Shipsurance is a TOTAL SCAM!

We are a small business and have used shipsurance for peace of mind. We have paid them thousands over the 3 years. We have claimed 4 times for missing package and got paid easily after sending proof. We now have a package that went to Canada and got crushed and wet so the dye ran. They are being impossible to deal with and for the first time very rude as well. This still has not been resolved, we have now decided to cut back on using insurance as we have paid them 10 x more than we have ever been paid out. It is cheaper to eat the occasional loss. Very disappointed! Update: They finally paid us the money today after we had to follow up again!

Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim. So if someone sends a gift, uses freight forwarder, or for any other reason is not at the receiving address they will try to deny your claim. This company has no backbone and should not be allowed to sell insurance services in the US. In response to response. Only after we left truthful review did you pay the recent claims. The company then proceeded to send me a letter stating they would no longer insure my packages. Nice try but no this is 100% for your company Shipsurance bought through Shipstation as you only pay after forcing claimants to jump through many hoops and trying to create new terms. Anyone interested in our experience can contact us as we have exhaustive communications between our companies which clearly show your scammy tactics.

Purchased an insurance, made a claim, and got a response: "The shipment was not insured". Seriously? I contacted their customer service, they seemed to be professional and friendly. Finally, the issue has been resolved.

Easy to use, fast payment once claim has been revewed. Ive used them numerous times with no problems.