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KT

29 July 2024, 02:11

  • US

This company is a scam

This company is a scam. No way to cancel reoccurring monthly charge for a wildly misrepresented catalog of books.

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Klj

26 July 2024, 18:59

  • GB

Dreadful! False advertising! Zero customer support! Very difficult to cancel!

Dreadful!! Like others are saying.. they falsely advertise books on Google but when you sign up (for which you have to first buy a subscription) you find those books are not actually in their catalogue. Then there is seemingly nowhere to cancel your account. I reached out to their support by email shortly after subscribing, realising they were falsely advertising, to request a refund and to cancel my account. I received no response to my question. 3 months later I was still being charged. Still no response other than template irrelevant emails from them but eventually came across a Reddit thread where people had found you can type the word cancel after the URL to reach the cancellation page (obvious - I don’t think so!) I finally managed to cancel my ongoing subscription but they refuse to refund me. I’m just getting seemingly templates and antagonising customer-blaming responses rejecting my request.

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Shannon Ooten

09 July 2024, 21:54

  • US

Great great app!

Great great app!! With so many different titles and genres. I just googled apps for reading books, and this was the 2nd one to pop up.

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Maya Sherry

06 July 2024, 21:35

  • GB

Terrible terrible terrible!

Terrible terrible terrible! 1) I couldn’t check what books they offer access to before signing up so I signed up assuming I will find what I’m after. I found none that I like! 2) Cancellation process was horrific. They make it super complicated for you to cancel. 3) Service when trying to cancel is terrible. They have no consumer focus and are only after your money. I hate writing negative comments but my experience was horrific and I had to share it.

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Gary Furniss

05 July 2024, 13:33

  • NZ

' SINCERE APPRECIATION'...

' SINCERE APPRECIATION'.... I WAS ABLE TO ACCESS AND REVIEW A MAJOR SOURCE OF TEACHINGS ON HYPNOTIC SUGGESTIONS AND METAPHORS.I NOW LOOK FOREWARD TO RECEIVING THE FREE E BOOK. FOR REFERENCE DAILY AS A MEDICAL HYPNOTHERAPIST, AND HEALTH COACH. FABULOUS SERVICE.

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sarah gray

04 July 2024, 01:05

  • US

So far so good

So far so good

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Alex

03 July 2024, 07:32

  • US

Verified

Terrible App, limited selection.

This is by far one of the worst e-book site. I couldn't find too many good books. I searched "James Patterson" who has written dozens of books, and I couldn't find even one. I want to cancel the trial, but couldn't see it in the App or website. DON'T WASTE YOUR TIME.

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Tanya Stahl

01 July 2024, 08:07

  • CA

Very easy to navigate thru.

Very easy to navigate thru.

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Cecilia Marie

27 June 2024, 18:31

  • US

Verified

So many ebooks

You can keep all downloads even if you cancel after trial!

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Teri Edwards

23 June 2024, 20:56

  • US

Easy to sign up and download!

What made my experience great was the ease of signing up and being able to download as many books as I can within the 30-day trial period.