Gary was very helpful in finding the fault in my wife's mobility scooter and managed to repair it. His charge for the spares and labour were reasonable i did not feel i had been ripped of. very local and handy to get to. Parking local and easy.

Excellent service, fast, helpful staff when I rang to confirm I was choosing the correct tyres. Will buy again

I am very happy to leave a five star review for Garry he has repaired two of my mobility scooters and his work and price is excellent I would highly recommend anybody who needs help in anyway with a mobility scooter should go and see Garry

Excellent service with fast delivery, would definitely recommend life light mobility for all your mobility solutions.

Excellent advice and service, I'll definitely use this company again

very friendly and helpfull tyres are fitted and were just the job

Very pleased with the speedy delivery even though the wrong colour was sent the problem was rectified straight away.

I found dealing with this company, a very frustrating experience and will NEVER buy from the owner, Gary, ever again. Honesty, returning my calls, answering my calls, furnishing warranty details when requested, was very problematic for him to convey, do or give. Very lacking in all respects. Log all dealings with this person and beware. Thank you for finally giving me the final piece of the jigsaw and confessing, as to why you would treat a disabled customer in a slippery and clandestine way. Firstly, the statement that you have written for all to see, that it was a discontinued model, was not on the website description of said powerchair. If it had been, I would not have purchased a chair with an expired and limited shelf life. So what you have stated here, is that it was not a current and new model, was actually discontinued, where I possibly would not have had the full use for my money, where spare parts could have been a problem, as they were not manufactured any longer. So in essence, the power chair that you sold me, was not really fit for long term purpose ? I contacted you a day after it was delivered, by phone concerning the unpainted areas, where you offered a good faith refund of £100. When we spoke, you did not offer a 14 day cooling off period. I questioned why it stated Ex display on the Freerider delivery invoice, where you FAILED to tell me that it was a discontinued model and stated that it was new and that’s what they put on invoices, if it is put together and already set up. Again, if I had known that it was a discontinued model, I would have wanted a full refund. It also took me 6 weeks of chasing to get the £100 paid. The chair had a failure on one of the suspension struts, so I contacted you, sent you pictures and a copy of a service report. You left me in limbo, where I had to chase you again. You actually lied to me about when said part would arrive. Delivery date that he stated, came and went. I rang the store, 4 times, where I either had no reply ( wouldn't answer ) or 2 young ladies answered and stated that Gary would ring me back immediately. I was given the run around and he would not take my calls. Over 3 weeks later after initial contact of the fault, I then receive a text from a delivery company, that my new part was on route. It arrived the following day and I had it repaired at my expense. 4 days later, he emails me and asks when the courier could collect the broken item. I questioned him about my warranty and that he should have repaired it for me, as per his conditions set out on his site, re repairs under warranty on new power chairs sold. He replied via email, that as far as he could see, that I had a parts only warranty. I asked him twice via email, to point me in the direction of where it stated this on his site. He failed to answer me, took down the web page of said power chair ( full html source already copied and downloaded by me anyway ), as it was the last month of any warranty. You Gary, discontinued the contact between us ( my email is still up and running ) and the broken unusable strut, was thrown away on the day that I had to pay my own costs for labour. I told you this via email. I’ve contacted Freerider and my Power chair was discontinued over 2 years prior to purchase. They state, that some parts may be available via Taiwan, if none can be found in the UK. For your information 1/All Web Pages from the online Lifelight site were copied and downloaded. Screen shots also taken. Including the Freerider Cambridge Web Page, that you have now removed. 2/ I have contacted Trading Standards, through the Citizen Advice Bureau. 3/ I will be be sending you a letter. Ref reimbursement of the cost of having it repaired as a Price reduction under the Consumer Rights Act 2015. 4/ A letter of intent may follow shortly afterwards. So you are confused ? Makes sense now. I have noticed from reviews and feedback on platforms across the web, that you often use the same excuses towards disabled customers and try to blame others for you’re inadequacies . Very naughty and not professional.

Customer service was amazing

Customer service is arrogant and appalling. They clearly do not care at all about potential customers. My order was not fulfilled because there was a problem with payment, but I was not made aware of this and they still sent me an order confirmation. The item didn’t arrive, and I was only told about the payment problem when I chased it, I just received a one line reply. No response to my subsequent email asking why they hadn’t told me and what I should do next. Very disappointing and puzzling.