Awful company. Ordered £70 valentines chocolates that turned up as a chocolate tombola as so poorly packaged. The chocolates were in a dirty box and ruined. I tried to complain but the arrogant “luxury” brand ignored me. Buy Cadbury’s!!!

Very straight forward, the order and delivery worked as expected/hoped! Great job, well done!

Rococo is one of the things that I miss about London having moved across the world to Australia and not been able to find anywhere that comes close!

On time, delicious.

The chocolates I ordered didn’t arrive at their destination so I contacted Rococo. I received a reply explaining that the problem was with the delivery company. Rococo then sent a larger box of chocolates as an apology. The recipient is very happy so thank you Rococo.

Amazing chocolate !!

Superb quality of every single product backed up by smart delivery, great communication and easily navigable website.

An expensive box of chocolates was sent out badly packed and damaged in transit. Three emails to the company have so far elicited no response.

I didn't receive my full order! I would like to be sent the product I have payed for ASAP

I couldn't use the payment system from US because of postcode and card. I used the bot which didn't get me anywhere and then emailed customer service - they responded but it took some prodding. I was hoping I could have ordered more simply by phone. As there was a lapse and just before I received the service's reponse with an invoice link for an order - I was able to complete the transaction online myself and order delivery. Superb from there on, with swift delivery and of course a beautiful product.