Absolutely love Coat Paints! High quality paint with a great range of colours. Recently used “paper plane” on both walls and woodwork and it looks great

I bought Biscuits for Breakfast and Alderley Edge. We absolutely love Biscuits for Breakfast - the paint goes in smooth and has a nice finish - it was true to the sample and looks lovely. I was sadly disappointed with Alderley Edge - it came out with a bit of an orange undertone, and was very different from the sample. Therefore, I contacted customer service and Johnny provided a solution. Overall; I would recommend Coats paint. Only 1 star missing as I was a bit bummed about Alderley Edge not being true to colour when the sample was so fantastic and a great match to the project. I am, however, happy with their services and solution.

I am looking for an exterior eggshell paint and wanted to see your colour chart before spending £40+ on paint and delivery. However I went to order the 'free' colour chart only to find that you are trying to charge me £1.50 for it to be delivered. This set off alarm bells for me. I would have thought that if you are trying to recruit customers then this surely should be a complimentary service to reel us in when we see your wonderful colours! Oh dear, that £1.50 has cost you much more than that in the long run!! I have just ordered the colour chart from Farrow and Ball ( complimentary ) and will be purchasing the paint from them when I have chosen the correct shade. I would have given you a try, but I'll stick with the reliable and honest company. BAD mistake.

We ordered 4 tins of paint after using the paint calculator tool on the coat website. The paint was lovely to use and looked great but after doing 1 coat it became very apparent that we had way too much paint and would have 2 tins unopened. At this point, I got in touch with Coat to see if we could return the tins for another colour (our original colour was dark blue and we didn’t want to paint the whole house blue!). Their customer service agreed to take the paint back and exchange despite being a couple of weeks past the return window. However, after their delivery partner refused to collect the paint my experience with coat went drastically downhill. The customer service team then did every thing they could to get out of honouring their original offer of exchange. They begrudgingly rearranged for collection of the paint and after a week of hearing nothing from them, I followed up only to be told that the paint had been damaged in transit and thrown away. I’m now a couple of hundred pounds out of pocket with no paint for something that is completely out of my control. Coat are also unable to provide evidence of the damage to the paint tin. Until the company revamps its customer service, I would avoid like the plague! It’s such a shame as the product itself is great but I will never order from them again and will be advising everyone I know to do the same!

They’re absolute fraudsters. We used their paint calculator to estimate how much to buy, they told us 10 tins. More fool us. We bought 4, and painted our room using 2. We spoke to an incredibly disingenuous man called Josh Clarke who made returning the paint as difficult as possible, and then when we did so, he told us the paint tins were damaged which he proved by sending us a photo of the box we’d returned them in which was slightly scuffed from transit. He said that because we hadn’t kept the original box (which was BEFORE we’d twigged their scam) was why the tin was damaged. The worst part of this is that we didn’t even want a refund, just an exchange. They’re abysmal.

Commande simple, livraison rapide, très bien emballé. La peinture est top, de belle qualité… je recommanderais sans hésiter sur Coatpaint

We bought two interior paints. One of them applied perfectly. The other one, unfortunately, not so much. We applied the paints in the same room, under the same conditions, but very different finishes. The one that is playing up is the ‘coal drop’. It’s very fragile and I can’t wipe it clean. The surfactant seems to come out leaving a wet finish despite having prepped the walls appropriately. It leaks and is sticky to touch. We have contacted customer services about this first on 26th of Nov and had an initial reply that day. Johnny said ‘really keen to get the bottom of this’. Waiting for over two weeks now to get a follow up... We spent £162 on paint and are very disappointed with both the finish of the paint and the response from customer services or lack of considering the initial promise of solving our problem.

The paint is nice to use but the white did not match the sample and the returns process feels like it is deliberately difficult compared with other luxury paint brands I've used.

The colour Ciao Sophia is beautiful - a lovely pink with depths of grey Two coats on the wall were perfect but the coverage is excellent

Great quality and easy to use. No nasty after smells. I came across this company by chance, took a chance and have used for my last three decorating tasks at home.