We had a New York holiday break booked for the end of January 2025, turned up to the pick up point having booked from the UK to find the hire shop shut at Central Park and no notices anywhere to let you know. We know it has snowed but the cycle roads were clear and bikes were using them, so no excuses. We've had no email contact from them either before or after and no responses when trying to get money back - we've now sent 5 emails and had no responses to any of them. Just silence! Very poor considering New York is such a friendly place and the customer always comes first. Clearly not the case with these guys! I'm still chasing a response but getting nowhere through either phone calls when in New York (no response) or emails to reservations email address. VERY POOR & UNPROFESSIONAL. We just want our money back as a legitimate refund due to their cancellation as per their services agreement but haven't had any contact yet. If anyone kows of any other contact other than the reservations email address.

Terrible experience, not friendly staff and horrible bike not safe at all This service should be closed!

Scam! They charged me twice because off a payment failure. They told me that they refund my money in two business days, still waiting 3 weeks later now and they don't answering my calls or emails...

Broken bike, no refunds, horrible.

Hi,Tues.Aug16th,3 of Us went on a CENTRAL PARK Tour,With (Aaron)He is ABSOLUTELY EXCELLENT! He is VERY KNOWLEDGEABLE of the Park and of NYC. I am from NYC.So We had a Little TRIVIA Competition Going On During the Bike Tour!🤣🤪He is from CONN.But He Knows his NYC History,WELL! I RECOMMEND (Aaron) and BIKERENT.NYC,Very Highly!Thank You,George DeLeo(aka Music Man,Aaron gave Me that Nickname,for the Day,Because I Know Very Much about RNR MUSIC HISTORY 🎶🎼

Hugh mistake!! Broken bike!! Had to walk for 3 hours in the sun! The manager argued and blamed us without listening.. Ofcourse no refund!

I hired 5 bikes for my family. We walked up to the trail to find that my daughters bike had no working chain…I walked back and changed her bike. We then set off and found that my wife’s bike was skipping the gears. We decided we didn’t want to take the risk of a further problem so took the bikes back. We spoke to the local guy but some manager in the office refused to give a refund. Frankly this business doesn’t care about its customers so watch out!

I appreciate their best service. Everything was great.

Excellent service! Thorough and efficient! Bought a new Bike from them and had it shipped to New Orleans. Less than a week later I have my bike!!

I recently took my 10 yr old daughter to NYC, and we had a wonderful experience on a guided bike tour of Central Park. Our tour guide, Ross, was fantastic! He made sure we were comfortable with our bikes, showed my daughter how to switch the gears, and allowed us plenty of time to walk around the various landmarks. We received a wonderful overview of the park. It was the highlight of our trip, and we will absolutely be back!