I'm actually pretty disappointed as I purchased a bike on April 7th, 2021 and I received a purchase confirmation stating that I would receive a tracking number in 1-2 days and it is the 13th and still NOTHING. I had called them on the 7th and they said they were preparing the bike for shipment, so NO I'm not happy as I could have already had a bike delivered if I would have used another company. I think when it is in writing that you will have updated information in 1-2 days they should provide that. Not happy.

Beware, this company's website is inaccurate and their prices are not as listed. If you buy a bike, they may request an additional $100 over the posted value for shipping before they will send it to you. I purchased a used tandem bike through their website. After collecting payment for the bike they informed me that shippings was actually $140, and not $40 as marked on the site when I purchased the bike. They were very difficult to contact by phone when I attempted to correct this issue. I took me calling 2 different phone numbers 5 times over 2 days before I was able to finally reach someone. Ultimately, they informed me they were sorry for what then deemed a "miscommunication", and that they were unwilling to ship and sell me the bike for the value posted on the website. So, I had them cancel the order. As of this review, their website is still incorrect.

Short description SCAMMERS, do not rent from them, you’ll be scam.

The experience was really great! I enjoyed all the city on the bicycle, all the staff were so kind.

Good Deal ,Fast service. I'd do business with you again.

I had a fantastic experience that I will never forget. I highly recommend bikerent.nyc for tours of central park and brooklyn, I was flabbergasted by the knowledge of the tour guides! They were so friendly and the bikes were grade A as well.

Easy to use and affordable service. Convenient especially in NY City.

Excellent and clean bike. The service is awsome. And the staff very nice. Thank you

I bought a used bike from this company in the end of May. At the time, they were offering free shipping in the city. I had to contact them, and tried to set up a time, but they were VERY unresponsive to emails. I understand that we're in the middle of a pandemic, but they need to get more organized with facilitating bike sales. I ended up just having my husband pick up the bike from the store a week later. When he got there, they only had one size available even though they advertised 3 sizes on the website. Flash forward a month, the bike is falling apart. I've taken excellent care of it and yet the front derailleur and chain broke off. I contacted the company about it: no response. I brought it to get fixed and tuned up at a local trusted bike shop, and they charged me $200. I should have bought a brand new bike for this price that actually fits me. Moral of the story, do not buy a used bike from this company.

I had an excellent experience with Bike rent. This place helped me a lot during this lockdown by providing me with a helpful (and coveted..) bike. As an essential worker, I am very grateful for their assistance and generosity. Thank you again!