I ordered a bicycle from the Bike Rent NYC online shop. 10 days later I had to call them about the shipment. When I received the shipment then two days later it was a completely different and wrong product. Customer service was of little help and made promises that were never fulfilled. After another week I still haven’t received my product and the contacts will not answer their phones or emails and their mailboxes are full. Consumers beware.

Excellent service. Great bike. Just a tune up a few tweaks and it’s just as new. Awesome bikes would highly recommend anyone to use. Safe and fun.

I'm from Australia where the rear brake is operated by the left hand. Operating staff should have pointed out that at NYC the left hand operates the front pedal. Surely every bike hire should include a brief handover about operating procedures. Unfortunately, I used what I thought was the rear brake which was in fact the front one. Head over hills. 30K hospital bill. Thank you very much, Brian

I had a lot of questions, and the folks at Bike Rent NYC patiently addressed every last one. I appreciated their help and courtesy!

Great! Good bikes and good service.

Super convenient

Pretty simple process. Just viewed options and bought the one I wanted. However, I have not been contacted by Peter since our initial contact and do not have possession of the bike almost a week later.

Very good!!!!

Thank you for all of your assistance and providing essential Healthcare workers with bicycles during this challenging period. Your generosity is greatly appreciated by all of us in NY

Great bikes and knowledgeable staff!