Service is great. My order arrived on time and in good shape. However, have yet to try one of the steaks we purchased. More to come.

This is the second time i have had this experience. My shipment arrived with the container inside the cardboard box busted, no coolant inside and steaks were soft and thawed. this meant lighting the grill and cook. By doing this it kept things salvageable. Just have eat sooner than later. The meat is always great coming from Chicago Steak Company. The shipping company needs to do a better job handling the product or Chicago needs to use thicker containers to handle the treatment in shipping. I have had steak three meals a day for the last couple of days. Not bad, I could get use to this. Thank you for taking the time to listen to my complaint regarding shipping. Thank you, Edd Arnold

Best steaks (filets) we've ever had. Only issue is your cooking directions. We've found that cooking one side on high heat in a cast iron skillet for 4-5 minutes, then turning and putting them in an oven at 450 for 6 minutes make a perfect restaurant style steak.

These steaks are nothing like what is described. The cuts are so thin you can't walk away from them for one minute or they are overcooked. The two ribeyes had huge veins of fat and gristle with very little edible meat. The sirloins were tiny 2 inch squares that looked like something left over from butchering. My local market carries steaks many times better quality than these, and cost less. I was so looking forward to these but I won't be ordering again

Thawed to room temperature , salted, pepper placed on grill, seared 2 min, cooked 5 min each side, for medium rare. Cut with a dinner knife, so tender and had a taste out of this world. Best tasting steak I have ever had in my 67 years.

Delayed processing of order led to my cancellation which took 15 min on the phone and after 3 days I still don't have my refund.

This year I sent large packages to 2 families. A couple of years ago, I got a package for myself and several large gifts for others. It was a very good experience.

Porterhouse steaks were more like T bone steaks. Not much flavor. I can see why they include a bottle of seasoning.

I made an error when ordering on line and braced myself for difficulties getting it correcyed. I was totally surprised at how helpful the customer service reps were. It was a WOW experience. As expected the steaks were great and melted in our mouths but that service experience was the best surprise.

The steaks we have purchased were ok. Not the best we've ever had. Even the dry aged ones we bought were just ok. For the price we paid for the steaks we were expecting a more tender and better flavored steak. We've bought some steaks from a local meat market that were not dry aged and they were more tender and had a great flavor.