Verified
Go insurance was so helpful when we…
Go insurance was so helpful when we contacted them during our holidays. They made us feel supported and were very helpful in what to do next when we encountered a problem with our holiday. The claim process was very easy too.
Verified
Great service and price
All went well, now we are ready to travel. Cheers & Blessings Kate & Eric
Verified
Inefficient question answering
I wanted to ask a question about whether my I would be covered if my elderly mmum died could i claim early return flight. I asked the “information” department but they emailed back saying to ask the “claims” department. Why couldn’t the “info” department just fwd it to “claims” and then to me rather than back to me and then me to “claims”. Otherwise happy with go insurance.
Verified
Haven’t started trip will review once…
Haven’t started trip will review once completed
Verified
Easy to apply for
Easy to apply for
Verified
Quick and easy to do
Quick and easy to do. No issue with their service. (Have used Go insurance before).
Verified
Rachel
Rachel, the customer service rep was well conversed and helpful in resolving the issue. My biggest concern was that even though in two spots I clearly indicated the trip involved a ‘cruise’ this was not clearly reflected in quote. Other quotes CLEARLY identified cruise as YES/NO, not simply ‘other options added’.
Verified
Good response from your team to phone…
Good response from your team to phone calls
Verified
I had a very unfortunate incident while…
I had a very unfortunate incident while travelling from Rome to Florence where I was pick pocketed and lost my wallet. Florence police were not interested so I had no police report. I made a claim for the cash amount lost. This was processed efficiently and I have a very sympathetic agent (Robert) who was helpful and listened. Very grateful to receive the sublimit amount for the claim.
Verified
Very easy to understand the different…
Very easy to understand the different levels and to choose the right one for our travel purpose