Matt went above and beyond helping me out throughout the whole process and sorting out any issues I had

Absolutely shocking service. Was promised a rebate for my energy bills 4 months ago which never came. I have called them up multiple times since where I get the same answers from them that their supply chain haven't finalised the readings. Literal robbery - a company trying to get me to forget that they owe me money. Strongly, strongly recommend anyone in the future avoids.

I’ve been trying to sort bills out since April it’s now November as my housemate hadn’t paid his portion of the bills so I paid them to release the account so I could deal with it personally and they told me I could if I paid what my house mate owed them. They haven’t released the account and it’s my name on the debt even though I paid my portion of what I owe. This has all ment that the other bills have raked up as I wasn’t able to pay them as it was going through this company. I’ve been on the phone with them back and forth for pretty much 9 months only to still be stuck with this company this has collectively screwed my life the stress has destroyed me and there communication has been awful I’ve not once had a return phone call when I’ve been told I would on several occasions would urge people to not get involved with them.. this is still all unresolved

Stacy Rossoux was amazing. Recently moved from Canada and navigating everything here to set up my services was already nerve wracking enough but she made the process so easy. She was understanding of things taking time and could not have figured it all out without her!!

Worst Service ever. Waited 2 months for my internet to be install, and the internet guy came with a model that needs u to drill your wall knowing so that I rented the place. Cancelled the whole thing since I don’t want to wait and they still haven’t refund me the 3 months worth of internet payment that I didn’t use. They got a high score because the sales agent asked you to rate it in the initial call before you pay (when you still don’t know the issues that will come with it) Stay away everyone its not worth you time. Just choose another provider

Great dheienx

Clear, concise information communicated in a very effect manner. Pleasant, courteous and positive approach.

I pay Homebox £235.22 per month for them to take care of my household's utility bills. But Homebox has consistently failed to pay the utility providers — even after previous correspondence with Homebox where I've complained about this. One of the energy providers (Vital Energi) have been sending tons of letters to me because of missing payments. They are now saying that they will refer my account to recovery proceedings unless I pay my bills. I called Vital Energy, and they said that they have never received any payments from Homebox on my behalf, and that I now owe them £681.35, which is the cumulative bill for heating, cooling, and hot water since I moved into the property in late June 2024. I was told previously by Homebox that they would get in touch with Vital Energy. This has clearly not happened. I have also been receiving letters from Thames Water, who are telling me that I need to set up an account with them. So, it seems like Homebox has no correspondence with Thames Water either regarding my account. This has all been extremely stressful for my household. I have been paying a direct debit of £235.22 every month to Homebox for them to take care of my utility bills, but, clearly, the utility providers have not been contacted by Homebox. The whole idea of Homebox is to make it easier to pay utility bills. Instead, it has become a nightmare for me, with threats from one of the utility providers to refer my account to recovery proceedings.

Ms Abamba was very helpful and patient. I am a pensioner and don't understand modern technology sometimes but she explained everything to me

The support was very helpful and helped to resolve my request quickly.