Yesterday I had booked my meeting with them but they didn't call me and today again I booked meeting with them for 12 0 clock and m still waiting what is that unprofessional behaviour

My experience was great . Olly helped me alot , I really appreciate his work and his communication behavior. Also, he guided me what will be the next step I have to do. So thank you and all your team.

Very prompt and helpful service, Nauriane got back to me very quickly to set up the various amenities needed.

Have had nothing but problems since my daughter and flatmate signed up to this service! Would give zero stars if could. Emails go unanswered and when they do get through on phone are fobbed off with it will settle down after a couple of months - not true as they have now been paying double what they were quoted for 5 months. When ask for breakdown advised on dashboard - problem being only one of them can see the full dashboard and the other only gets a total - also only one of them receives emails which is not ideal if they are away! Paying more for a 2 bed flat than they did for 5 bed house last year with no explanation -also told account not in credit which is incorrect having worked out their usage since moving in using average costs for gas and electric. Had no WiFi for over first month but no compensation and still had to pay for it. Need to find a way to get information on how long they signed up for so we can ensure they get out of this contract asap without paying the ridiculous cancellation fees. Only used it as recommended by landlord! Irritated and disappointed at their treatment! Update- still not had any contact and now over a week passed! Not impressed.

Olly howard was great at explaining the services and keeping me in the loop patiently. Very kind and informative.

We were promised WiFI on a specified day which was 10 days after our move in date and the WiFi never turned up. I have tried to get in contact with billing better (Homebox) everyday since then and they have ignored every email we have sent and their phone number just transferred me to other companies. They are now telling us we have to pay a further £37 and wait another 6 weeks to get WiFi and they have given us no indication they will compensate us for any of this. There has been a complete lack of communication that this would happen and even as the situation is unfolding currently they have only bothered to email us when asking for money, it is beyond unprofessional. I am unsure if this is normal for this company or if they think they can get away with it due to us being university students but the whole situation is unacceptable and I would strongly advise anyone considering using this company to look elsewhere.

Open to help and clearly explaining all the procedures.

Matt was really helpful and made everything seems so seamless and easy. The follow up was done very professionally, a good job well done

Sophie made my day honestly; I was quite stressed about my bills (having had bad experience before) but she was patient and talked me through all the steps and answered my 5000 questions. Although it was the end of the day, I didn’t feel rushed by her she made sure that I got the best service by the end of the phone call. Thank you Sophie and all the best with the future

Olly Howard did a great support for me. Not only answered me anything I confused, but also help me to update the information that I cannot do on the platform. Niceeeeee