We have been clients of Billing Better (now Homebox) since January 2023, and our experience has been extremely disappointing due to multiple unresolved issues: 1. Unexplained bill increase: In July 2024, our monthly bills more than doubled, without any clear explanation or corresponding increase in our energy usage. Despite numerous follow-ups, Homebox failed to provide the requested bills or any justification for this sudden increase. 2. Lack of communication and support: After initially raising concerns in August, we were assured we would receive the bills within three working days. However, despite contacting them every two to three days, we were repeatedly told the matter was escalated, with no meaningful progress. To date, we have not received the bills, nor any explanation for the increase or resolution of the overpayment. 3. Delays in contract termination: For these reasons above, we terminated the contract with Homebox on the 2nd of September. Today, we attempted to switch to a new energy provider but were blocked due to Homebox’s failure to release our account. Despite confirming the termination of our contract, the account remains linked to our old provider. We called today and were informed that their Operations Team needed to contact The Student Energy Group (TSEG), another billing company like Homebox, with which we are inexplicably linked. However, no timeframe was provided, leaving us stuck in limbo This ongoing lack of transparency, poor communication, and inability to address basic issues like billing discrepancies and contract termination has caused us significant frustration. We strongly advise against joining Billing Better/Homebox. We are now escalating this complaint to regulatory authorities and pursuing further action.

Clear information and prompt timing

We’ve had our electricity cut off 4 times because of outstanding debts from previous tenants with no relation to ourselves. After 5 separate phone calls to home box the matter has still not been resolved and yet they’ve still taken the money out of our accounts for bills! To make matters worse, they have had us liasing with the old energy provider to erase the previous tenants debts. What are we paying homebox for if we aren’t getting electricity and we have to sort the issues our selves. I would absolutely not recommend this company and we will be seeking a refund for our first months bills

Got a call from Matt explaining the services, was very straightforward and easy to follow, friendly customer service and fully willing to explain any questions i had! the service seems extremely helpful and we are looking forward to using them :)

Olly H helped us set up our account today and he was absolutely incredible! he couldn’t of been better! he made a not so fun process so easy and fun! He’s a real credit to your team! Thank you Olly

Really simple and quick to do.

The staff have been really helpful in the process of setting up our bills for our uni house. Especially when there has been issues of duplicate accounts and missing tenants. I spoke to Olly today who was super helpful and confirmed that we had everything set up from our end ready to move in. Would recommend them as a service.

I am very pleased with the conversation, quickly, clearly and objectively. I recommend

I spoke with Olly Howard to help me set up my utilities and I need to say that his customer service was amazing. He took his time to explain everything to me and help me with any questions I had while being very patient and helpful as well as a very friendly and kind. I am really happy with his support. Thank you Olly

Very helpful and top bloke