My experience so far is great. The staff (Matthew) who spoke with me explained everything I needed to know about the service. He was also patient with me, making sure i understood how it works, from selling the product to setting up direct debit. He's good at what he does.

Horrendous company, avoid like the plague. They cancelled all my utilities, I didn't even have an account with them!! Caused untold problems. I sued them in small claims for damages of thousands and won! I strongly advise others to do the same even if your claim is small, add on more in damages and let them fight it in court. Edit in answer to Homebox: But you refused to offer me any compensation that's a big mistake. Also you've done this to others and there's some horrendous reviews out there. Learn from your errors, improve and do better or get reviews like this. I'm experienced at litigation most are not, you FAFO this time....

Matt was so professional, Hopefully the services we would be receiving remains same.

This is a follow in to my last post11/2/25...I did get an initial reply saying they would contact me which they did they asked for a copy of the account I don't have which i supplied I have not recieved any feedback despite sending 3 emails asking for an update...very disappointed with the customer support

Matthew was very helpful and calm, and talked through my options effectively.

Absolute nonsense. AVOID. This company is a complete and utter mess. Do not be fooled by the positive reviews on any relevant review site, these are undoubtedly fake/bots. There is a plethora of things wrong with Homebox and its operations. So to summarise I have noted a few items to help future potential customers avoid this like the plague. To begin with, their 'customer service', while this appears to be something useful and easy. They can't actually help you on the chat. Instead refer you to another team who will then email you (or not). If they do email, it will arrive fairly promptly. However, you will then never receive a response to this. While you would think paying your energy bills is the central most simple task, Homebox somehow even manage to pay these late. Resulting in late payment notices from the suppliers. It is pretty hilarious that each month we pay Homebox and the only bill that they can actually settle in a timely manner is paying themselves a service fee. Transparency is another key point. It's something that they claim they provide to all customers. Again, another joke, considering they don't actually provide any bills for you to see what you are actually paying to the energy or wifi companies. I guess I will round it out with 'cancellation fees'. The classic example of a terrible company are their attempts to prevent you leaving with outrageous cancellation fees. These cancellation fees are 100% arbitrary and are not in line with what would be considered "reasonable" under the Consumers Act 2015. Thus, likely not enforceable anyway. To conclude, don't fall for this rubbish. They don't save you any time or hassle, only create additional stress. It is just as fast, if not faster, to take control of all your own bills. What I can tell you for sure, you'll get a cheaper WiFi package and cheaper energy doing it yourself. Save your pennies and spend that service fee doing something nice for yourself (or if you're a glutton for punishment, spend £30 a month on Homebox service charges)

I really appreciate how Nauriane took the time to talk to me and explain everything so clearly.

A big thank you to Nauriane for setting me up my Account. The information provided was clear and all my questions were answered. 10/10 customer service, wish many other services could model their training in this way.

Very straight forward.helpfull friendly advisor who knew his job well.nothing was too much an aftercare is very thorough as well..has took the stress out of ringing round different utilities to try an sort them out. Thank you Oliver.

Been sorting my move out with the help of Chloe. Great customer service and clarity so far, all my queries have been answered clearly and communication has been great. Would thoroughly recommend this companies service and Chloe has been of vital aid in settings up our bills during our move.