They haven’t paid my water bill back from December despite me putting over the money over to do so back in December we are now in January and they still haven’t paid it with Thames water threatening to cut off my water supply I asked for my £35 back to pay Thames water myself as Homebox are incapable of doing so and they still haven’t even attempted to give it back to me despite emails and phone calls back n fourth to Tom , Yem and Ryan … over the last week and half absolutely shameless company PLEASE AVOID !

SCAMMY COMPANY FULL OF FAKE REVIEWS. DON'T EVEN THINK OF OPENING AN ACCOUNT WITH THEM. I LOST APPROXIMATELY £1000 BECAUSE OF THEM HAVING A BUSINESS ACCOUNT AND A HIDDEN DEAL WITH REBEL ENERGY. YOU HAVE NO ACCESS TO SEE THE BILLS & THEY JUST SEND RANDOM AMOUNTS TO EVERY SUPPLIER I LOST £130 BECAUSE THEY DIDN'T SWITCH MY ENERGY PLAN ON TIME. WATER BILL UNDERPAID BY £85 AT THE END OF THE TENANCY COUNCIL TAX OVERPAID BY MORE THAN £500 £158 FOR BOTH GAS & ELECTRICITY AS A SINGLE TENANT, COMPARED TO £67 IM PAYING NOW. BE AWARE, THEY HAVE FAKE REVIEWS TOO! JUST LOOK AT THEM, ALL BOTS!

Thank you so much to Nauriane for providing me with a service I never knew about. So friendly and helpful!

Great,Excellent customer service and all setup in one call -Chloe has offered great customer service to me to make hazel free to us for moving new home. Highly recommended for all

It was only not 5 due to not being able to put sort code from my bank details as “XX-YY-ZZ”, had to remove hyphens. Also had to remove part of my surname for the account name, which wouldn’t fully match my name in bank account name. Maybe don’t need to restrict that input box length?

She was helpful and patient. Nauriane took her to explain in detail even when I was not sure of accepting the offer because of the high bill.

The experience I had with mathew was a very good one , he was patient and very accommodating, making sure all my worries were look into, he made it so easy for me to understand, and I assisted me all through the process. give it to him,

I don't know the amount I am going to pay

I have never contracted with Homebox/Billing Better nor had anything to do with them, and yet they have closed my water and council tax accounts and opened new ones without my authorisation or knowledge. If that's how they deal with their non-customers, I dread to think what it must be like to be involved with them. Setting up utility bills etc is easy. I cannot understand why folk would wish to add an extra layer of complexity and risk having accounts messed up, payments not made, debt recovery action initiated and credit score compromised by involving an intermediary. Update The "crossover between the agency sharing [my] information and [me] setting up [my] accounts independently" was 6 months i.e. I had it all setup 6 months before Homebox interfered.

Excellent communication and good customer service