BIGGEST RIPOFF I am absolutely FLOORED that this is even allowed. I purchased two tickets to a Shania Twain concert for a total of just over $300. Upon receiving the e-tickets, the face value of the tickets is $55. I did not realize at the time that these were not official tickets, but rather from an outside party. The seller marked the price up 200% and I am unable to get a refund. I now see that I could spend $275 total for fantastic seats through the venue site, but instead I will be sitting in the nosebleeds and have overpaid by $170. Absolute BS. I am furious.

Overcharged, like MASSIVELY overcharged.

DO NOT USE TICKET MAGIC. Ordered my tickets in September for a January concert. Received my tickets the night before. Ticket magic completely over chargers their customers. Spent $125 for one ticket, received my ticket in the mail and it was from “Ticketmaster” and the face value was only $47, they take advantage of their customers. I will never use this site again, I strongly advise you to do the same.

True story. We bought tickets online through ticket magic on Dec. 30, 2017 for a Disney on ice performance in Toronto for 1 pm. They sent us tickets for the 4 pm show by mistake. I printed them and ran out the door to go down to the city for the show. My child and I ran in the door for the show at 12:45 pm and our tickets were rejected - the ticket person said that the tickets were for the 4pm show! It was -14 degrees Celsius outside - what were we supposed to do downtown for 4 hours? I called Ticket Magic, a number easily accessible and they answered the phone! They checked my order confirmation number and said yes, their online system made an error. We will refund your purchase 200%. However they had no more tickets available for the 1 pm show so I said okay if I get the 200% refund. Then, my husband said, maybe your printed tickets will still work for the 4 pm show? So we dropped in at at a friends place and waited around, then went back to try and get in for the 4 pm show. Tickets worked! Then checked to see if we got the 200% refund and we did! Plus we got to see the show, so essentially we were paid to see Disney on Ice. Ticket Magic could now have been more fair with us. We were very impressed that first of all, they answered the phone first call, and secondly, they were true to their word regarding the refund.

Update: no response from Ticketmagic. Very disappointed with lack of professionalism. Strongly advise against buying tickets through them.

Was not aware that this was a ticket reseller and not the actual seller. Cost us 300% of ticket price for a Foo Fighters show in Denver. We were pushed off on their insurance company to make a claim and were told that all sales were final, no exchanges made. We were told to try to resell our ticket for the show as well, passing off their horrible price.

When the dates for this summer's Dead & Company tour were announced I was anxious to purchase before prices rose. My friend and I purchased tickets for the Boulder date. We were alarmed when the service fee was $90 dollars for each ticket but decided to proceed. We should have done our research instead of trusting this website posing as a legitimate one. Tickets for this date are not available for pre-sale. We have tried contacting their customer service and they refused to offer a refund or respond to our questions regarding why they offered tickets before they are even available. We are incredibly disappointed that this website took so much money from us and these tickets do not yet exist. DO NOT USE THIS SITE!

Same thing happened to me that happened to another person trying to purchase Dead and Co. tickets. I'm desperately trying to get a refund and they aren't allowing it. They are giving no explanation why my tickets are legit when they aren't even on sale yet. The reason given to me (by a person that barely speaks English) is that the "manager is not taking calls". I got gouged and shame on me. Lesson learned. But definitely DO NOT purchase tickets from these jerks.

This is horrible. I bought tickets to the 2Cellos concert. I have been a big fan and my daughter loves them. I looked up tickets and TicketMagic was either the first or second one that popped up. I paid $55 a ticket only to find out face value is $34. I bought 4 tickets and got hit with service fee then delivery. $303 later we are going to the show. Why is there mark up and then a service fee? You guys are crooks, no other way to say it. Online ticket scalpers. Lesson learned I guess.

Buyer beware- the short of it is I would never want to repeat this experience again. The long: Saturday November 11th was the date for the LCD Soundsystem concert in Denver. I purchased two tickets in mid September online and never received them. I called a few weeks after initial purchase because the tickets hadn’t been “released” from original seller. According to their Ticket Magic reps this is SOP, and a caution for all of us consumers going forward. I’ve noticed this practice becoming more popular as sellers/brokers argue about policy- a load of you know what. The sellers often don’t release the tickets due to their greedy desire to hold out for an even higher profit margin- selling at the last minute to someone else willing to pay more. If it was described as a bidding process such as eBay I personally would be fine with it, but to give someone the impression the sale is final and never deliver is unacceptable. So, on the day of (Saturday 11th) I spent 1hr & 45 min with reps only to find they didn’t have them. I was reimbursed the next week, but given the purchase was made with my credit card (always insured) I wasn’t concerned.