Seen a few bad reviews about the customer service on here. To be fair I've had my frustrations. If you need help though just ask for Charlotte. She's been incredibly helpful, easy to deal with and got back to me as promised. Thank you for restoring my faith in the company!

Absolutely no help. Instructions sent made little sense so I rang to get advice and was told to ignore instructions. So I asked how to calculate the height of the doors and was told how much I could cut off but not how much I needed to cut off. I’m now left with a £750 set of doors that I am at risk of ruining. Also poor quality framework made of engineered wood covered with a thin veneer. I would definitely not recommend.

My advice is don't deal with these people. I bought 9 Oak doors. 3 With Glass in. 2 Of the doors have faulty glass. Marks in the Acid Etching (frosting). Vibrant have not offered replacements or a refund after several threads of communication and doing everything they advised to remove marks in the glass. The glass has marks in but it's part of the production process of the glass. You can't get to speak to Customer Service. I've still got 2 faulty doors and the matter is going to go further, probably for a good while yet. It makes me so angry these companies get away with taking the money and completely ignoring they have supplied faulty goods. Our order was placed 13th March 2023. I wouldn’t have given any stars but I have to give at least one to post the review. UPDATE: Thursday 11th May 2023. Yet again we were asked to try a different method to clean off the marks in the glass. I can't put into words how angry I feel writing this. Anyway, we did that and, yes you guessed it, it didn't work. Sent video and pictures of the cleaning to Customer service and recieved a reply next wroking day (Friday 5th May). Reply basically said 'I'll have a word with my boss when he gets bak from anual leave on Tuesday 9th May 2023' saying 'we will look at getting replacement doors to you'. Yet again nothing from them (Vibrant) since then. That's nearly another week gone.UPDATE: 4th August 2023 Okay so, I had to buy two new doors out of my own pocket. For anyone reading this will never stop. Whenever I feel like I will slate this firm as much as possible. Trading Standards did nothing. Citizens Advice took my case and gave me a number. Wow, brilliant (not). You can't even contact CA. I suspect that's due to so many companies like this simply getting away with it. I've completely lost faith in Human Nature. It's cost me over £486.00 to replace two doors with fitting costs. I advise don’t buy doors from these people. What you are actually doing is helping someone get rich off honest customers.

Ordered the Ogee skirting board and whilst what turned up is labelled as Ogee skirting board, the photo on website is a misrepresentation and does not show an accurate design of what turned up.

A great prompt delivery, kept good communication throughout. When our joiner started to fit the doors we needed another roller part, we rang and within 48 hrs had the part in the post. Great quality doors and service. Thank you

The doors took 3 months to arrive, after the website said 5-7 days for delivery when we ordered. We wanted them to keep heat in during the winter in view of the high gas prices but didn’t get them till spring. When they arrived we then discovered they needed painting, didn’t come with handles or any hinges. Really disappointed by the whole experience

The pictures that they use to show the products are inaccurate, and gives you a false impression of the finished article. Unattainable time scales to advise of damaged items. Unless you are a joiner you do not know what you are looking for in the products to advise when they are delivered. An unqualified customer would not know what to look for and would need an experts advice. Customer services are tunnel visioned, a waste of time and are not realistic, they just quote the terms and conditions of the sale. No empathy or expertise. Avoid if you can and find a customer friendly company with quality products that are sold as seen!

Poor quality and poor service to faulty parts received

Great products and service. Only bad point is having them delivered at 6.30am!

Don't use this company. I cancelled an order before it was sent out to me. I've contacted them twice as they hadn't refunded me and they still haven't refunded me two months on.