Verified
Mexicano Doors are SO much better than…
Mexicano Doors are SO much better than the Howdens alternative I had been buying for my rentals not to mention about £30 cheaper for a heavier, more solid feeling door! Vibrant has my ongoing custom.. keep up the good work!
Verified
BRILLIANT!!!!!
Just could not have been better from start to finish. Clear and open communication. Incredibly helpful as I had no clue what I was doing… so took the time talk me through it at a pace… even I could understand. Moreover these are genuinely “good” people. …. And the product is just sensational…. About a third of what we expected to pay with the same quality. Incredibly impressed!!!!!!!!
Verified
Customer service was excellent
Ordered 3 LPD Utah doors. Unfortunately the manufacturer, LPD, sent them out using a none LPD delivery driver and one was totally wrecked. A quick email exchange with Callum at Vibrant Doors and he's got LPD to send a replacement out. No problem at all. LPD delivered the replacement using a LPD delivery driver and the item was in perfect order. In life things go wrong, but it's how a company deals with it that matters. Vibrant Doors were excellent and I wouldn't hesitate to recommend them again
Verified
Very happy customer
Ordered 12 doors, sales were very helpful helping me pick which ones would work best as I had weird sizes. The doors have now been fitted and look great. Very happy customer here. Thanks
Verified
Internal oak French doors
Our builder built the frame and realised it was too small so a refund was point blankly refused .The frame was a different colour to the doors the side panels were a different colour to the doors and basically a bad experience never using these people again. Having received a reply to my review I feel I should update my rebiew withmore details. When ordering the french door set, myself and our builder measured the opening. The opening was too big at the time and so he built it to fit the frame measurements of the door set. However when the frame was put together it was too short. NOTHING was cut down or off the frame. In fact you state on the instructions that it is oversize to the measurements given to enable cutting down. we didn't need to cut it down as it was already shorter than the measurements given on the website which then meant it was too short for the opening that our builder had built. Not only that, the frame, the side panels and the doors are three different shades or wood. The quality is terrible. When I queried the size of the frame I was told that you would credit me £20 to buy some varnish and that because we had built the frame we were not entitled to a refund. Also as we had unpacked the doors and side panels these were seen as accepted and it was suggested that if I wanted replacement side panels and doors that I would have to pay to return them and pay for delivery of replacement ones. Seeing as the whole set was also different colours I find the customer service appalling. we have ended up having to get a bespoke frame made at substantial cost to us as the frame provided with the kit did not fit! Never use this company!
Verified
ZERO STARS
ZERO STARS. Doors are fine but vibrant's delivery company dropped the doors on my car causing £1500 of damage. The company accepted responsibility, but their courier and PLI insurance company are rejecting any liability leaving this damage, cost with me to deal with personally. I am now investigating a claim with my insurance company for legal recourse.
Verified
Excellent service
I was a bit worried ordering as I had read some of the reviews about waiting times on the doors. The doors I ordered was out of stock but I had a email the next day telling me and giving me my opinions , when the doors arrived a week later, with a text the day before to tell me the doors where coming, delivery was excellent. Doors are good quality and very happy with the service. Elliot and Callum was very helpful, Thank you
Verified
Fast delivery
Fast delivery! Good range of stock. All in all very happy with the service provided.
Verified
Highly recommended
My whole experience has been an absolute pleasure. I have already recommended your services to many friends.
Verified
Awful customer service and product faulty
Awful customer service, originally ordered doors as available online, only to then be told that they were out of stock! I then had to wait another four weeks. Communication from company awful, had to chase and chase for an answer. That was in 2021. Now doors less than 12 months old have cracked wide open at major joint, customer services refuse to call me, only received email to say they can do nothing about it. Do not buy through this company or their sister company Vivid Doors, there are plenty of other doors suppliers who value their brand, reputation and clients more!!